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Productivity, innovation, and economic performance
Barrell, Ray (contributor) - 2000
Persistent link: https://www.econbiz.de/10001439922
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International handbook on economic regulation
Crew, Michael A. (ed.); Parker, David (contributor) - 2006
Persistent link: https://www.econbiz.de/10013550874
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International handbook on economic regulation
Parker, David (contributor); Crew, Michael A. (contributor) - 2006
Michael Crew and David Parker have compiled a comprehensive, up-to-date and detailed analytical work on leading research issues in the economics of regulation. With contributions from international specialists in economic regulation, the Handbook provides a comprehensive discussion of major...
Persistent link: https://www.econbiz.de/10011851346
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Quantitative explorations of the aggregate economy
Schoellman, Todd - 2007
Persistent link: https://www.econbiz.de/10009689763
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Front-line employees' satisfaction in a call centre
Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Global journal of business management : GJBM 2 (2008) 2, pp. 91-101
Persistent link: https://www.econbiz.de/10003834940
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The impact of employee behaviour on customers' service quality perceptions and overall satisfaction
Kattara, Hanan Saad; Weheba, Dina; El-Said, Osman Ahmed - In: Tourism and hospitality research : the surrey quarterly … 8 (2008) 4, pp. 309-323
Persistent link: https://www.econbiz.de/10003792689
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Recognizing the emotional element in service excellence
Johanson, Misty M.; Woods, Robert H. - In: The Cornell School of hotel administration handbook of …, (pp. 362-369). 2010
Persistent link: https://www.econbiz.de/10008667130
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Das Stressoren-Ressourcen-Modell der Dienstleistungsinteraktion : eine theoretische Betrachtung
Stock-Homburg, Ruth; Bieling, Gisela; Ouadoudi, Youssef el - In: Die Unternehmung : Swiss journal of business research … 64 (2010) 1, pp. 43-65
Persistent link: https://www.econbiz.de/10003955182
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Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter
Fichtel, Sina; Meyer, Anton; Specht, Nina - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 329-345). 2007
Persistent link: https://www.econbiz.de/10003596020