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Perceived quality in organic and conventional pork markets in Germany
Grebitus, Carola; Yue, Chengyan; Bruhn, Maike; Jensen, … - In: Acta agriculturae Scandinavica / C : an official … 8 (2011) 4, pp. 187-199
Persistent link: https://www.econbiz.de/10009554624
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Understanding the relationship between perceived quality cues and quality attributes in the purchase of meat in Malaysia
Chamhuri, Norshamliza; Batt, Peter J. - In: Journal of international food & agribusiness marketing … 25 (2013) 3, pp. 187-208
Persistent link: https://www.econbiz.de/10009766705
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Achieving service quality through the application of importance-performance analysis
Govers, Robert; Go, Frank M. - In: Service quality and management, (pp. 161-185). 1999
Persistent link: https://www.econbiz.de/10001407690
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Identifikation von Kundenerwartungen an die Dienstleistungsqualität : Evaluierung attributorientierter Methoden
Botschen, Günther (contributor) - In: Grundsatzfragen und Herausforderungen des …, (pp. 157-178). 1996
Persistent link: https://www.econbiz.de/10001295765
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Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria - In: Revue Gestion 2000 : management & prospective 31 (2014) 3, pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
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Qualitätswahrnehmung von Dienstleistungen : Determinanten und Auswirkungen
Kebbel, Phoebe - 2000
Persistent link: https://www.econbiz.de/10001484647
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Qualität komplexer Dienstleistungsbündel : Operationalisierung und empirische Analysen der Qualitätswahrnehmung am Beispiel des Tourismus
Zielke, Katja - 2004 - 1. Auflage
Persistent link: https://www.econbiz.de/10001939283
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Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.; Singh, Siddharth S.; Westbrook, … - In: Journal of service research : JSR 13 (2010) 4, pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
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Opportunistic customer claiming during service recovery
Wirtz, Jochen; McColl-Kennedy, Janet R. - In: Journal of the Academy of Marketing Science 38 (2010) 5, pp. 654-675
Persistent link: https://www.econbiz.de/10008747760