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Service Level Agreements : een literatuuroverzicht
Vandaele, Darline; Gemmel, Paul - In: Tijdschrift voor economie en management 49 (2004) 1, pp. 137-168
Persistent link: https://www.econbiz.de/10002506513
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Aligning service processes to the nature of care in hospitals : an exploratory study of the impact of variation
De Regge, Melissa; Gemmel, Paul; Verhaeghe, Rik; … - In: Operations management research : OMR ; advancing … 8 (2015) 1/2, pp. 32-47
Persistent link: https://www.econbiz.de/10011410803
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Development of a measurement scale for business-to-business service quality : assessment in the facility services sector
Vandaele, Darline (contributor); Gemmel, Paul (contributor) - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002397120
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The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie (contributor);  … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067
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Service level agreements : een literatuuroverzicht
Vandaele, Darline (contributor); Gemmel, Paul (contributor) - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
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Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine
De Man, Stefanie; Gemmel, Paul; Vlerick, Peter; Rijk, … - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001735478