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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
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India
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Indien
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Customer satisfaction
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Dienstleistungssektor
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Service quality
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Market segmentation
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Marktsegmentierung
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Personal banking
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Privatkundengeschäft
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Base of the pyramid
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Business studies
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Cultural identity
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Customer experience
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Customer service
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Customer services quality
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Customer value
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Developing countries
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Dienstleistung
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Shainesh, G.
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Blazevic, Vera
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Jiménez, Fernando R.
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Komor, Marcin
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Krishnamurthy, Anup
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Praxmarer-Carus, Sandra
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Schumann, Jan Hendrik
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Shannon, Randall M.
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Sharma, Anand K.
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Srinivasan, V.
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Stringfellow, Anne
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Journal of international marketing
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ECONIS (ZBW)
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Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
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2
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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3
Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services
Krishnamurthy, Anup
;
Shainesh, G.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 662-675
Persistent link: https://www.econbiz.de/10011801652
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