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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy - 1994
Persistent link: https://www.econbiz.de/10000888243
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Quality and prices
Nalebuff, Barry; Stiglitz, Joseph E. - 1982
Persistent link: https://www.econbiz.de/10000831374
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The location and quality effects of mergers
Calem, Paul Seth - 1992
Persistent link: https://www.econbiz.de/10000836202
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Quality perceptions and asymmetric switching between brands
Allenby, Greg M.; Rossi, Peter E. - 1990
Persistent link: https://www.econbiz.de/10000811127
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Quality discrimination and bidirectional quality distortion: : generating the Dupuit outcome
Srinagesh, Padmanabhan - 1988
Persistent link: https://www.econbiz.de/10000758363
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Quality of service standards in airlines and hotels
Lauriac, Jacques - 1976
Persistent link: https://www.econbiz.de/10000620768
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Qualities of vision, qualities of leadership
Hunsicker, J. Quincy - 1986
Persistent link: https://www.econbiz.de/10000420361
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Quality at work
Hodgson, Alan - 1988 - 2. print
Persistent link: https://www.econbiz.de/10000139671
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Changing quality
Filippini, Luigi - 1995
Persistent link: https://www.econbiz.de/10000148070