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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,376
Beziehungsmarketing
25,701
Marketing
18,950
Lieferantenmanagement
17,615
Supplier relationship management
17,572
Consumer behaviour
10,574
Konsumentenverhalten
10,548
Theorie
7,202
Theory
7,173
Customer satisfaction
5,726
Deutschland
5,713
Kundenzufriedenheit
5,684
Supply chain
5,657
Lieferkette
5,652
Germany
5,322
Marketingmanagement
5,249
Marketing management
5,088
Service quality
4,181
Brand management
3,379
Markenführung
3,377
Electronic Commerce
3,012
USA
3,005
United States
2,884
E-commerce
2,820
Social Web
2,396
Social web
2,395
Einzelhandel
2,197
Markenimage
2,144
Online-Marketing
2,138
Brand image
2,128
Retail trade
2,106
Internet marketing
2,081
Innovation
2,030
Vertrauen
1,987
Confidence
1,972
Strategisches Management
1,923
Business-to-business marketing
1,881
B-to-B-Marketing
1,873
Unternehmensnetzwerk
1,805
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Undetermined
1,977
Free
638
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Article
3,562
Book / Working Paper
609
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3,352
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204
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95
Graue Literatur
83
Non-commercial literature
83
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55
Arbeitspapier
53
Collection of articles of several authors
33
Sammelwerk
33
Conference paper
26
Konferenzbeitrag
26
Bibliografie enthalten
25
Bibliography included
25
Case study
25
Fallstudie
25
Aufsatzsammlung
20
Konferenzschrift
8
Lehrbuch
8
Textbook
8
Guidebook
6
Ratgeber
6
Reprint
6
Conference proceedings
4
Research Report
3
Bibliografie
2
Collection of articles written by one author
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
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1
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English
3,876
German
293
French
2
Italian
1
Dutch
1
Polish
1
Swedish
1
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Edvardsson, Bo
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Sharma, Piyush
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bilgihan, Anil
6
Bolton, Ruth N.
6
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Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
181
International journal of hospitality management
132
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
77
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality marketing & management
55
Services marketing quarterly
53
Journal of service research : JSR
50
Service business
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Journal of service management
42
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of service research
33
Tourism management : research, policies, practice
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
26
International journal of quality and service sciences
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Asia Pacific journal of marketing and logistics
23
Marketing intelligence & planning
23
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
International journal of services, economics and management
20
Journal of service theory and practice
19
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
European journal of marketing : EJM
17
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
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Source
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ECONIS (ZBW)
4,159
EconStor
7
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Let's get acquainted : an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives
Osman, Ismah
;
Rehman, Mohsin Abdur
;
Sajid Mohy ul din
; …
- In:
Journal of Islamic marketing
13
(
2022
)
11
,
pp. 2209-2231
Persistent link: https://www.econbiz.de/10013536297
Saved in:
2
The impact of order fulfillment service on retailer merchandising decisions in the consumer durables industry
Davis-Sramek, Beth
;
Germain, Richard
;
Stank, Theodore P.
- In:
Journal of business logistics : JBL
31
(
2010
)
2
,
pp. 215-230
Persistent link: https://www.econbiz.de/10008779130
Saved in:
3
Determinants of Thailand's MICE industry organisational effectiveness
Songsiri Bandhuseve
;
Sunpasit Limnararat
;
Sorasak Tangthong
- In:
Journal for global business advancement : JGBA
10
(
2017
)
4
,
pp. 415-439
Persistent link: https://www.econbiz.de/10011818408
Saved in:
4
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
5
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
6
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
7
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
8
Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
Saved in:
9
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
10
Familiarity breeds contempt : perceived service and sales complacency in business-to-business relationships
Friend, Scott B.
;
Johnson, Jeff S.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10011690133
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