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Lee, Sang M. - In: International journal of quality innovation 1 (2015) 1, pp. 1-5

In this inaugural issue of International Journal of Quality Innovation, the Editor-in-Chief reports the evolution of quality management and the need for innovative research for creating new quality values.

Persistent link: https://www.econbiz.de/10011304016

Success factors of platform leadership in web 2.0 service business

Lee, Sang M.; Kim, Taewan; Noh, Yonghwi; Lee, Byungku - In: Service business : an international journal 4 (2010) 2, pp. 89-103

Persistent link: https://www.econbiz.de/10003983358

The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty

Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36

Persistent link: https://www.econbiz.de/10009427716

Medical error reduction : the effect of employee satisfaction with organizational support

Lee, Donhee; Lee, Sang M.; Schniederjans, Marc J. - In: The service industries journal 31 (2011) 7/8, pp. 1311-1325

Persistent link: https://www.econbiz.de/10009154353

A comparative analysis of contactless e-service encounters in online platforms

Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10014504707

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance

Lee, Sang M.; Lee, Donhee - In: Service business 16 (2022) 1, pp. 1-28

Persistent link: https://www.econbiz.de/10013172545