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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,449
Konsumentenverhalten
80,999
Vergleich
35,708
Comparison
33,443
Privater Konsum
15,197
Private consumption
15,160
USA
14,308
Theorie
13,962
Theory
13,661
United States
13,628
Deutschland
11,916
Germany
10,785
Relationship marketing
9,125
Beziehungsmarketing
9,095
Brand management
7,613
Markenführung
7,573
Welt
6,780
Brand image
6,766
Markenimage
6,730
World
6,532
Großbritannien
5,953
Customer satisfaction
5,784
EU-Staaten
5,742
United Kingdom
5,726
Online-Handel
5,676
Online retailing
5,664
Kundenzufriedenheit
5,629
Schätzung
5,557
Import
5,549
EU countries
5,477
Estimation
5,295
China
5,235
Social Web
4,845
Social web
4,843
Service quality
4,598
Online-Marketing
4,580
Internet marketing
4,567
Brand
4,367
Markenartikel
4,361
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All
Undetermined
2,395
Free
783
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Article
3,960
Book / Working Paper
600
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Article in journal
3,850
Aufsatz in Zeitschrift
3,850
Aufsatz im Buch
105
Book section
105
Graue Literatur
105
Non-commercial literature
105
Working Paper
82
Arbeitspapier
75
Hochschulschrift
75
Thesis
55
Conference paper
31
Konferenzbeitrag
31
Collection of articles of several authors
14
Sammelwerk
14
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
8
Sammlung
8
Konferenzschrift
7
Aufsatzsammlung
5
Amtsdruckschrift
3
Case study
3
Conference proceedings
3
Fallstudie
3
Government document
3
Advisory report
2
Forschungsbericht
2
Gutachten
2
Article
1
CD-ROM, DVD
1
Elektronischer Datenträger
1
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1
Handbuch
1
Market information
1
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1
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1
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1
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English
4,452
German
106
French
2
Finnish
1
Spanish
1
Swedish
1
Author
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Propper, Carol
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Bloom, Nicholas
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lemos, Renata
9
Sadun, Raffaella
9
Sparks, Beverley
9
Van Reenen, John
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Gravelle, Hugh
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Wu, Luorong
8
Beck, Adrian
7
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National Bureau of Economic Research
10
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Council for National Academic Awards
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Deutschland / Bundesministerium für Verkehr, Bau und Stadtentwicklung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Helmut-Schmidt-Universität
1
Hochschul-Informations-System
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Twentes / Center for Higher Education Policy Studies
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
231
International journal of hospitality management
212
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
68
Journal of travel and tourism marketing
66
The service industries journal
63
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
37
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
International journal of quality & reliability management
24
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
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Source
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ECONIS (ZBW)
4,551
EconStor
8
RePEc
1
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1
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10
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4,560
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1
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Saved in:
2
Customer satisfaction and consumer expenditure in selected European countries
Yeung, Matthew C. H.
;
Ramasamy, Bala
;
Chen, Junsong
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
4
,
pp. 406-416
Persistent link: https://www.econbiz.de/10010223383
Saved in:
3
Opportunities for craft consumption : analysis of the quality perceived by consumers
Molina, Arturo
;
Aranda, Evangelina
;
Martin, Victor J.
; …
- In:
International journal of globalisation and small …
6
(
2014
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10010483057
Saved in:
4
Quality provision under referral consumption
Navarro, Noemí
-
2008
Persistent link: https://www.econbiz.de/10003826149
Saved in:
5
Bringing them back to spend more : student foodservice experiences to satisfy their taste buds
Ali, Faizan
;
Ryu, Kisang
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011382852
Saved in:
6
The impact of service quality and customer satisfaction on consumer spending in wineries
Lee, Kyuho
;
Madanoglu, Melih
;
Ha, Inhyuck
;
Fritz, Anisya
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10012483671
Saved in:
7
Der Einfluss der Dienstleistungsqualität auf die Einkaufsstättentreue
Bauer, Hans H.
;
Exler, Stefanie
;
Reichardt, Tina
; …
-
2006
Persistent link: https://www.econbiz.de/10003355045
Saved in:
8
Cultural differences in the customer perception of crowded restaurant : emotion, intolerance and perceived price
Kim, Dae-young
;
Lee, Kwang-ho
- In:
International journal of revenue management : IJRM
4
(
2010
)
3/4
,
pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
Saved in:
9
The effect of culture and gender on perceived service quality : an exploratory
comparison
of Japanese and Thai consumers
Chéron, Emmanuel
;
Nornart, Siriluk
- In:
Journal of Asia Pacific business
11
(
2010
)
1
,
pp. 28-49
Persistent link: https://www.econbiz.de/10003964603
Saved in:
10
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
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