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Incorporating ancillary services in airline passenger choice models
Bockelie, Adam; Belobaba, Peter P. - In: Journal of revenue and pricing management 16 (2017) 6, pp. 553-568
Persistent link: https://www.econbiz.de/10011854187
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Toward zero faults in passenger flights : a proposed framework
Barkai, Ofer; Harison, Elad - In: Review of business information systems 17 (2013) 3, pp. 109-116
Persistent link: https://www.econbiz.de/10009792575
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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Airline passenger safety or customer satisfaction?
Tao, Kefang; Chen, Po-Ju - In: International journal of business and economics 16 (2017) 2, pp. 171-175
Persistent link: https://www.econbiz.de/10011971483
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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study
Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
Purpose: In this study, group differences between full-service carriers (FSC) and low-cost carriers (LCC) in loyalty constructs are investigated, revealing the relationship between service quality and loyalty. This work focuses on five dimensions, including tangibility, empathy, assurance,...
Persistent link: https://www.econbiz.de/10014512868
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Let it be or let it be better : employment empowerment effects on hotel guests satisfaction
Ling, Wang Ding; Chen, Po-Ju - In: International journal of business and economics 16 (2017) 2, pp. 159-165
Persistent link: https://www.econbiz.de/10011971391
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Lost opportunities in restaurant revenue management
Vieveen, Iris - In: Journal of revenue and pricing management 17 (2018) 3, pp. 194-199
Persistent link: https://www.econbiz.de/10011922597
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Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
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The pay for in-flight food and drinks policy and its impact on travelers' experience
Moufakkir, Omar - In: Tourism analysis : an interdisciplinary tourism & … 15 (2010) 1, pp. 99-110
Persistent link: https://www.econbiz.de/10003986303
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The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.; Gomes, Carlos Francisco - In: Journal of air transport management 44/45 (2015), pp. 77-81
Persistent link: https://www.econbiz.de/10011341616