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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistungssektor
7
Service industry
7
Human Resource Management
6
Personalmanagement
6
Customer service
5
Dienstleistung
5
Kundenservice
5
Services
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Beziehungsmarketing
4
Relationship marketing
4
Service management
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Service quality
4
Cross-cultural management
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Customer satisfaction
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Dienstleistungsmanagement
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Employees
3
Forschung
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Human resource management
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Interdisciplinary research
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Interkulturelles Management
3
Kundenzufriedenheit
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Management
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Research
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service climate
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Anforderungsprofil
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Arbeitskräfte
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Auslandsaufenthalt
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Base of the pyramid
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Bibliometrics
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Bibliometrie
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Community action research
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Consumer behaviour
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Dienstleistungsbetrieb
2
Emotional labour
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Erfolgsfaktor
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Expatriate assignment
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Firm performance
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Bowen, David E.
4
Schneider, Benjamin
2
Andreassen, Tor W.
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Brown, Stephen Walter
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Chase, Richard B.
1
De Keyser, Arne
1
Edvardsson, Bo
1
Fisk, Raymond P.
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Grönroos, Christian
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Kunz, Werner
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Larivière, Bart
1
Parasuraman, A.
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Sirianni, Nancy J.
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Voss, Christopher A.
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Wünderlich, Nancy V.
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Zeithaml, Valarie A.
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Human resource management review
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
4
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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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2
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
3
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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