//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
A methodology for the design o...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Operations Research
7,057
Service quality
6,496
Operations research
5,814
Consumer behaviour
5,792
Konsumentenverhalten
5,636
Relationship marketing
5,623
Beziehungsmarketing
5,586
Theorie
2,229
Theory
2,216
customer satisfaction
1,299
Satisfaction
1,120
Customer service
1,070
Online-Handel
1,041
Job satisfaction
1,039
Arbeitszufriedenheit
1,038
Online retailing
1,038
Kundenservice
1,013
Qualitätsmanagement
981
Quality management
955
USA
944
Mathematische Optimierung
917
United States
912
Mathematical programming
910
Urlaubsverhalten
898
Holiday behaviour
897
Electronic Commerce
852
E-commerce
833
Emotion
812
Beschwerdemanagement
788
Complaint management
786
Deutschland
769
Scheduling-Verfahren
764
Scheduling problem
761
Vertrauen
731
Confidence
730
Germany
726
Einzelhandel
716
more ...
less ...
Online availability
All
Undetermined
2,987
Free
1,088
Type of publication
All
Article
5,542
Book / Working Paper
773
Type of publication (narrower categories)
All
Article in journal
5,374
Aufsatz in Zeitschrift
5,374
Aufsatz im Buch
148
Book section
148
Graue Literatur
71
Non-commercial literature
71
Hochschulschrift
62
Conference paper
51
Konferenzbeitrag
51
Working Paper
47
Arbeitspapier
45
Thesis
40
Case study
24
Fallstudie
24
Collection of articles of several authors
18
Sammelwerk
18
Konferenzschrift
10
Aufsatzsammlung
9
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Article
3
Bibliografie
3
Guidebook
3
Ratgeber
3
Bibliografie enthalten
2
Bibliography included
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
6,181
German
134
French
1
Italian
1
Author
All
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gursoy, Dogan
8
Klaus, Philipp
8
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
International journal of hospitality management
227
Journal of retailing and consumer services
215
Journal of business research : JBR
143
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
101
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
65
The TQM journal : the international review of organizational improvement
62
Service business
61
International journal of quality and service sciences
59
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
Journal of hospitality and tourism insights
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
more ...
less ...
Source
All
ECONIS (ZBW)
6,306
EconStor
6
OLC EcoSci
3
Showing
1
-
10
of
6,315
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Pooling agents for customer-intensive services
Wang, Zhongbin
;
Yang, Luyi
;
Cui, Shiliang
;
Ülkü, Sezer
; …
- In:
Operations research
71
(
2023
)
3
,
pp. 860-875
Persistent link: https://www.econbiz.de/10014309087
Saved in:
2
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
3
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.
;
Paç, M. Fazil
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
57
(
2011
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
Saved in:
4
Queuing for expert services
Debo, Laurens G.
;
Toktay, L. Beril
;
Van Wassenhove, Luk N.
- In:
Management science : journal of the Institute for …
54
(
2008
)
8
,
pp. 1497-1512
Persistent link: https://www.econbiz.de/10003757519
Saved in:
5
Incorporating quality into data envelopment analysis of nursing home performance : a case study
Shimshak, Daniel G.
;
Lenard, Melanie L.
;
Klimberg, Ronald K.
- In:
Omega : the international journal of management science
37
(
2009
)
3
,
pp. 672-685
Persistent link: https://www.econbiz.de/10003795907
Saved in:
6
Impact of workload on service time and patient safety : an econometric analysis of hospital operations
Kc, Diwas Singh
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
55
(
2009
)
9
,
pp. 1486-1498
Persistent link: https://www.econbiz.de/10003894202
Saved in:
7
Outsourcing via service competition
Benjaafar, Saif
;
Elahi, Ehsan
;
Donohue, Karen L.
- In:
Management science : journal of the Institute for …
53
(
2007
)
2
,
pp. 241-259
Persistent link: https://www.econbiz.de/10003435718
Saved in:
8
Operations research improves quality and efficiency in home care
Eveborn, Patrik
;
Rönnqvist, Mikael
;
Einarsdóttir, Helga
; …
- In:
Interfaces : the INFORMS journal on the practice of …
39
(
2009
)
1
,
pp. 18-34
Persistent link: https://www.econbiz.de/10003857595
Saved in:
9
Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan
- In:
Production and operations management : an international …
25
(
2016
)
1
,
pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
Saved in:
10
Hub location problems with price sensitive demands
O'Kelly, Morton E.
;
Luna, Henrique P.
;
Saraiva de …
- In:
Networks and spatial economics : a journal of …
15
(
2015
)
4
,
pp. 917-945
Persistent link: https://www.econbiz.de/10011541095
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->