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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Supply chain
36,089
Lieferkette
35,419
Service quality
21,440
Lieferantenmanagement
17,384
Supplier relationship management
17,341
Qualitätsmanagement
16,786
Quality management
15,109
Theorie
8,820
Theory
8,758
Customer satisfaction
6,894
Kundenzufriedenheit
6,692
Relationship marketing
6,318
Beziehungsmarketing
6,308
Consumer behaviour
5,287
Konsumentenverhalten
5,240
Logistik
4,941
Logistics
4,764
Deutschland
4,514
Germany
4,240
USA
4,105
United States
4,022
Unternehmensnetzwerk
3,263
Business network
3,253
Risikomanagement
2,991
Risk management
2,930
Lagerhaltungsmodell
2,693
Inventory model
2,691
Wirtschaftsprüfung
2,685
Financial audit
2,673
Sustainability
2,643
Logistikdienstleister
2,638
Logistics provider
2,637
Industrie
2,635
Manufacturing industries
2,632
Supply Chain Management
2,580
Electronic Commerce
2,534
Nachhaltigkeit
2,510
E-commerce
2,490
Product quality
2,458
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Online availability
All
Undetermined
7,296
Free
4,866
Type of publication
All
Article
14,882
Book / Working Paper
5,789
Journal
18
Type of publication (narrower categories)
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Article in journal
13,805
Aufsatz in Zeitschrift
13,805
Graue Literatur
1,618
Non-commercial literature
1,618
Working Paper
1,467
Arbeitspapier
1,340
Aufsatz im Buch
1,062
Book section
1,062
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
100
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
Handbuch
12
Research Report
10
Bibliografie
9
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8
Gutachten
8
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English
19,238
German
1,390
French
33
Italian
10
Russian
10
Spanish
10
Swedish
6
Finnish
4
Polish
4
Danish
3
Dutch
3
Hungarian
2
Czech
1
Portuguese
1
Undetermined
1
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Author
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Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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National Bureau of Economic Research
177
OECD
36
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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Published in...
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Total quality management & business excellence
91
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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Source
All
ECONIS (ZBW)
20,513
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
2
Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar
;
Sachdeva, Anish
;
Gupta, Ajay
- In:
International journal of logistics systems and …
35
(
2020
)
2
,
pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
Saved in:
3
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
4
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
5
Research on fresh meat cold chain logistics service quality model based on suplly chain
Guochen, Wei
;
Xiaochun, Chen
;
Cai, Liu
- In:
Journal of investment and management : JIM
5
(
2016
)
3
,
pp. 17-24
Persistent link: https://www.econbiz.de/10011593789
Saved in:
6
Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid
;
Rahaman, Mohammad Mizenur
; …
- In:
International journal of integrated supply management : …
15
(
2022
)
4
,
pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
Saved in:
7
Supplier internal control quality and the duration of customer-supplier relationships
Bauer, Andrew M.
;
Henderson, Darren
;
Lynch, Daniel P.
- In:
The accounting review : a publication of the American …
93
(
2018
)
3
,
pp. 59-82
Persistent link: https://www.econbiz.de/10011880560
Saved in:
8
Best Practice : Management von Service Levels in der Konsumgüterindustrie ; Service Level Agreements und ihre spezielle Problematik bei weltweiten Lieferketten
Marte, Ulrich
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 95-101)
.
2007
Persistent link: https://www.econbiz.de/10003643899
Saved in:
9
Best Practice : Management von Service Levels im Einzelhandel
Gerking, Harald
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 102-114)
.
2007
Persistent link: https://www.econbiz.de/10003643901
Saved in:
10
Best Practice : Management von Service Levels im Teleshopping ; "Best Practice" am Beispiel QVC
Lindemann, Thomas
;
Vossen, Hans-Peter
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 115-126)
.
2007
Persistent link: https://www.econbiz.de/10003643906
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