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Consumers as innovators in the electricity sector? : consumer perceptions on smart grid services
Heiskanen, Eva; Matschoss, Kaisa - In: International journal of consumer studies 40 (2016) 6, pp. 665-674
Persistent link: https://www.econbiz.de/10011640312
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An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value, satisfaction, and trust based on customers’ perspec...
Kim, Changsu; Zhao, Weihong; Yang, Kyung Hoon - In: E-commerce trends for organizational advancement : new …, (pp. 136-150). 2010
Persistent link: https://www.econbiz.de/10003917829
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Investigating differences in antecedents to value between first-time and repeat festival-goers
Lee, Jin-soon; Lee, Choong-Ki; Yoon, Yooshik - In: Journal of travel and tourism marketing 26 (2009) 7, pp. 688-702
Persistent link: https://www.econbiz.de/10003930963
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Deploying effective service strategy in the operations stage of high-speed rail
Chou, Jui-sheng; Kim, Changwan; Kuo, Yao-chen; Ou, Nai-chi - In: Transportation research / E : an international journal 47 (2011) 4, pp. 507-519
Persistent link: https://www.econbiz.de/10008986918
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The effects of the image differentiated positioning strategy on airlines consumer behavior : an application of the schema theory
Park, Yumi; Qu, Hailin; Lee, Hyangjung - In: Journal of travel and tourism marketing 28 (2011) 5/6, pp. 498-523
Persistent link: https://www.econbiz.de/10009374125
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Perceived service quality for South Korean domestic airlines
Kim, YuKyoung; Kim, YongBeom; Lee, YongIl - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1041-1056
Persistent link: https://www.econbiz.de/10009504062
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The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key; Min, Hyesung - In: Benchmarking : an international journal ; BIJ 20 (2013) 2, pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
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An assessment of visitors' behavioral intentions in the Taiwan tourist night market using a multilevel and hierarchical approach
Wu, Hung-che; Cheng, Ching-chan; Hsu, Fu-sung - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 2, pp. 185-197
Persistent link: https://www.econbiz.de/10010380893
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Examining the quality antecedents and moderating effects of experiential value in a mega-event
Lee, Jin-soo; Min, Chung-ki - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 326-347
Persistent link: https://www.econbiz.de/10011484859