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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Großbritannien
136,358
United Kingdom
96,134
Consumer behaviour
82,912
Konsumentenverhalten
80,432
Deutschland
16,305
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6,450
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5,769
Online-Handel
5,621
Online retailing
5,609
Kundenzufriedenheit
5,587
Social Web
4,875
Social web
4,873
Service quality
4,803
Einzelhandel
4,799
Japan
4,712
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4,698
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4,617
Online-Marketing
4,567
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4,558
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Propper, Carol
33
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Gravelle, Hugh
19
Prentice, Catherine
17
Bloom, Nicholas
16
McColl-Kennedy, Janet R.
15
Van Reenen, John
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gaynor, Martin
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Seiler, Stephan
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Santos, Rita
11
Siciliani, Luigi
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lemos, Renata
9
Sadun, Raffaella
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
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8
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Harun, Ahasan
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Moscelli, Giuseppe
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Christian-Albrechts-Universität zu Kiel
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Council for National Academic Awards
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Edward Elgar Publishing
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Großbritannien / Committee on Higher Education
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Helmut-Schmidt-Universität
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Hochschul-Informations-System
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Hochschulrektorenkonferenz
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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United States / Federal Communications Commission
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University of Cambridge / Department of Applied Economics
1
University of Cambridge / Faculty of Economics
1
University of Twentes / Center for Higher Education Policy Studies
1
Universität Kaiserslautern
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
196
Journal of business research : JBR
124
The journal of services marketing
108
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
The service industries journal
73
Services marketing quarterly
68
Journal of travel and tourism marketing
66
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
Journal of service management
33
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
International journal of services and operations management
27
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
Journal of strategic marketing
24
Journal of retailing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of hospitality and tourism insights
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
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ECONIS (ZBW)
4,740
EconStor
10
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1
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1
Self-service systems : quality dimensions and users' profiles
Gurău, Călin
- In:
Cases on managing e-services
,
(pp. 48-59)
.
2009
Persistent link: https://www.econbiz.de/10003769489
Saved in:
2
Store choice and patronage: a predictive modelling approach
Moutinho, Luiz
;
Hutcheson, Graeme D.
- In:
International journal of business innovation and research
1
(
2006/07
)
3
,
pp. 233-252
Persistent link: https://www.econbiz.de/10003787512
Saved in:
3
Seniors' attitudes to voicing complaints : a qualitative study
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of marketing management : MM
25
(
2009
)
9/10
,
pp. 987-1001
Persistent link: https://www.econbiz.de/10003902410
Saved in:
4
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
5
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
6
Free to choose? : reform and demand response in the English national health service
Gaynor, Martin
;
Propper, Carol
;
Seiler, Stephan
-
2012
Persistent link: https://www.econbiz.de/10009705838
Saved in:
7
Does quality affect patients’ choice of doctor? : evidence from the UK
Santos, Rita
;
Gravelle, Hugh
;
Propper, Carol
-
2013
Persistent link: https://www.econbiz.de/10010203551
Saved in:
8
Does quality affect patients' choice of doctor? : evidence from the UK
Gravelle, Hugh
;
Propper, Carol
;
Santos, Rita
-
2013
Persistent link: https://www.econbiz.de/10009784688
Saved in:
9
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
10
Free to choose? : reform and demand response in the English national health service
Gaynor, Martin
;
Propper, Carol
;
Seiler, Stephan
-
2012
Persistent link: https://www.econbiz.de/10009671323
Saved in:
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