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The impact of service quality in postal services: the mediating role of self-service technology

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Liberalization and market performance : towards higher efficiency in Sweden

Andersson, Peter - In: Handbook of worldwide postal reform, (pp. 298-315). 2008

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Qualitätsregulierung und wettbewerbspolitische Implikationen auf Postmärkten

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Education effect on customers perception towards service quality of post offices

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Telecom market liberalization and service performance outcomes of an incumbent monopoly

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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers

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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde

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Richter, Mark - 2005

Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von Kundenzufriedenheit und Kundenbindung …

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How Do Customers Respond to Increased Service Quality Competition?

Buell, Ryan W. - 2016

When does increased service quality competition lead to customer defection, and which customers are most likely to … higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high …

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