How Do Customers Respond to Increased Service Quality Competition?
Year of publication: |
2016
|
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Authors: | Buell, Ryan W. |
Other Persons: | Campbell, Dennis (contributor) ; Frei, Frances X. (contributor) |
Publisher: |
[2016]: [S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Wettbewerb | Competition |
Extent: | 1 Online-Ressource (36 p) |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments February 26, 2016 erstellt |
Other identifiers: | 10.2139/ssrn.1759545 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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