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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,542
Konsumentenverhalten
81,092
Niederlande
38,813
Netherlands
24,363
Theorie
11,228
Theory
11,003
Relationship marketing
9,110
Beziehungsmarketing
9,082
Deutschland
8,560
Brand management
7,632
Markenführung
7,592
Germany
6,860
USA
6,823
Brand image
6,760
Markenimage
6,725
Stadt
6,685
United States
6,124
Customer satisfaction
5,734
Online-Handel
5,680
Online retailing
5,668
Kundenzufriedenheit
5,577
Social Web
4,876
Social web
4,874
Online-Marketing
4,596
Internet marketing
4,584
Service quality
4,479
Einzelhandel
4,396
Markenartikel
4,352
Brand
4,351
Großbritannien
4,284
Retail trade
4,270
Electronic Commerce
3,708
Werbewirkung
3,707
United Kingdom
3,674
Advertising effects
3,666
Experiment
3,648
E-commerce
3,589
Verbraucherverhalten
3,589
Emotion
3,298
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Undetermined
2,369
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751
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3,895
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545
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3,790
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3,790
Aufsatz im Buch
102
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102
Graue Literatur
87
Non-commercial literature
87
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76
Arbeitspapier
68
Hochschulschrift
65
Thesis
47
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29
Konferenzbeitrag
29
Collection of articles of several authors
12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
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5
Sammlung
5
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4
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3
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3
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2
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English
4,362
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75
Finnish
1
French
1
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1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Koning, Pierre
19
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Council for National Academic Awards
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Friedrich-Schiller-Universität Jena
1
Hochschul-Informations-System
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Twentes / Center for Higher Education Policy Studies
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
211
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
37
Journal of service management
35
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,432
EconStor
8
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1
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
2
Patient hospital choice for hip replacement : empirical evidence from the
Netherlands
Beukers, Puck D. C.
;
Kemp, Ron
;
Varkevisser, Marco
- In:
The European journal of health economics : HEPAC ; …
15
(
2014
)
9
,
pp. 927-936
Persistent link: https://www.econbiz.de/10010478193
Saved in:
3
The determinants of festival participants' event loyalty : a focus on millennial participants
Ho, Jie Min
;
Fidella Nga Huong Tiew
;
Abbas Adamu, Adamu
- In:
International journal of event and festival management
13
(
2022
)
4
,
pp. 422-439
Persistent link: https://www.econbiz.de/10013375031
Saved in:
4
Role of consumer knowledge in developing purchase intentions and driving services efficiency across marketing channels in Mexico
Rajagopal
- In:
Journal of transnational management : the official …
19
(
2014
)
1
,
pp. 107-133
Persistent link: https://www.econbiz.de/10010346055
Saved in:
5
Kulturmanagement und Unternehmenserfolg : Zur Bedeutung der Kultur in deutsch-chinesischen Jointventures
Sun, Hai
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013515335
Saved in:
6
Product information failures on websites and their impact on mobile shopping behaviour
Amsl, Sarah
;
Watson, Iain
;
Teller, Christoph
;
Wood, Steve
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1135-1157
Persistent link: https://www.econbiz.de/10014484074
Saved in:
7
Käuferverhalten bei legalen Musikdownloads : Auswahlverhalten, Qualitätsbeurteilung und Kundenbindung
Schwenkert, Ferdinand Emanuel
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003354638
Saved in:
8
A mixed-initiative model for quality-based e-services pricing
Chang, Wei-lun
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 975-991
Persistent link: https://www.econbiz.de/10009504071
Saved in:
9
Measuring service experience : a utility-based heuristic model
Chang, Wei-Lun
;
Huang, Ling-Yao
- In:
Service business
10
(
2016
)
1
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011722126
Saved in:
10
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
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