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Managing in-store logistics : a fresh perspective on retail service

Bouzaabia, Olfa; Riel, Allard C. R. van; Semeijn, Janjaap - In: Journal of service management 24 (2013) 2, pp. 112-129

Persistent link: https://www.econbiz.de/10009742806

In-store logistics : an analysis of on-shelf availability and stockout responses for three product groups

McKinnon, Alan C.; Mendes, D.; Nababteh, M. - In: International journal of logistics : research and … 10 (2007) 3, pp. 251-268

Persistent link: https://www.econbiz.de/10003534442

Successful technological integration for competitive advantage in retail settings

Pantano, Eleonora (ed.) - 2015

"This book examines the various effects of changing markets and subsequently how these changes cause retailers to meet consumer demand by integrating more sophisticated, advanced innovations in their daily practices"--Provided by publisher

Persistent link: https://www.econbiz.de/10011728216

S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing

Shamim, Amjad; Muhammad Farrukh Abid; Ahmad, Farooq - In: Journal of retailing and consumer services 77 (2024), pp. 1-20

Persistent link: https://www.econbiz.de/10014462298

Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery

Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264

Persistent link: https://www.econbiz.de/10013347440

Exploring the UK high street retail experience : is the service encounter still valued?

Resnick, Sheilagh; Foster, Carley; Woodall, Tony - In: International journal of retail & distribution management 42 (2014) 9, pp. 839-859

Persistent link: https://www.econbiz.de/10010417705

Examining the drivers of deviant service adaption in fashion retailing : the role of tenure

Mortimer, Gary; Wang, Shasha - In: Journal of fashion marketing and management 26 (2022) 2, pp. 221-246

Persistent link: https://www.econbiz.de/10013162349

Trading safety stock for service response time in inventory positioning

Qin, Hanzhang; Simchi-Levi, David; Ferer, Ryan; Mays, … - In: Production and operations management : the flagship … 31 (2022) 12, pp. 4462-4474

Persistent link: https://www.econbiz.de/10014265863

Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts

Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58

Persistent link: https://www.econbiz.de/10012873358

Dienstleistungsqualität im Handel

Deppisch, Carl Georg - 1997

Persistent link: https://www.econbiz.de/10000959692

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