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Investigating brand equity of third-party service providers
Grant, David B.; Juntunen, Jouni; Juga, Jari; Juntunen, Mari - In: The journal of services marketing 28 (2014) 3, pp. 214-222
Persistent link: https://www.econbiz.de/10010391432
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Physical distribution service quality in online retailing
Xing, Yuan; Grant, David B.; McKinnon, Alan C.; Fernie, John - In: International journal of physical distribution & … 40 (2010) 5, pp. 415-432
Persistent link: https://www.econbiz.de/10003996885
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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510
Persistent link: https://www.econbiz.de/10008778634
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Short-run vs long-run trade-offs in outsourcing relationships : impacts on loyalty and switching propensity
Juntunen, Jouni; Grant, David B.; Juga, Jari - In: Strategic outsourcing : an International journal 3 (2010) 3, pp. 211-225
Persistent link: https://www.econbiz.de/10008810152