Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Year of publication: |
2010
|
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Authors: | Juga, Jari ; Juntunen, Jouni ; Grant, David B. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 6, p. 496-510
|
Subject: | Logistik | Logistics | Outsourcing | Logistikdienstleister | Logistics provider | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Finnland | Finland |
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