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Private Banking im Qualitätswettbewerb um den Kunden : [2. BankingForum Liechtenstein ; der vorliegende Band beinhaltet eine auf Dezember 2003 überarbeitete und aktualisierte Fassu...
Schädler, Philip (contributor) - 2004
Ph. Schädler: Einleitende Gedanken.- K. Spremann: Kundenwünsche im Private Banking.- H. R. Kaufmann: Profilveränderung des Privat Bankers: Zunehmende Bedeutung des Customer-Relationship-Marketing.- A. Cortés: Behavioral Finance im Private Banking.- M. J. Menichetti: Die...
Persistent link: https://www.econbiz.de/10002060799
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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Goodman, John A. - 2009 - 1. ed.
Persistent link: https://www.econbiz.de/10003795643
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Strategienentwicklung für Kultureinrichtungen
Cordes, Jens - In: Kulturmarketing, (pp. 111-124). 2008
Persistent link: https://www.econbiz.de/10003682126
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Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.; Powers, Thomas L. - In: The journal of business & industrial marketing 30 (2015) 2, pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
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Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
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Strategisches Beziehungsmanagement : ein integrativer Ansatz zur strategischen Planung und Implementierung des Beziehungsmanagement
Deseniss, Alexander; Klee, Alexander - 2000 - Als Ms. gedr.
Persistent link: https://www.econbiz.de/10001460249
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Trust, commitment, logistics outsourcing relationship quality, relationship satisfaction, strategy alignment and logistics performance : a case of selected manufacturing firms in U...
Kalubanga, Matthew; Namagembe, Sheila - In: The international journal of logistics management 33 (2022) 1, pp. 102-140
Persistent link: https://www.econbiz.de/10013164402
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Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
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Factors leading to customer satisfaction : an empirical study of retail banking in Oman
Ananda, S.; Devesh, Sonal - In: International journal of economics and business research 16 (2018) 4, pp. 502-516
Persistent link: https://www.econbiz.de/10011990742