Factors leading to customer satisfaction : an empirical study of retail banking in Oman
Year of publication: |
2018
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Authors: | Ananda, S. ; Devesh, Sonal |
Published in: |
International journal of economics and business research. - Olney, Bucks. : Inderscience, ISSN 1756-9850, ZDB-ID 2481914-1. - Vol. 16.2018, 4, p. 502-516
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Subject: | retail banking | service quality | customer satisfaction | customer perception | Oman | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Strategisches Management | Strategic management | Bankgeschäft | Banking services |
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