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~subject:"Dienstleistungsqualität"
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Zeitoptima bei Bankdienstleist...
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Dienstleistungsqualität
Beziehungsmarketing
25,505
Relationship marketing
25,502
Konsumentenverhalten
9,321
Consumer behaviour
9,312
Kundenzufriedenheit
5,588
Customer satisfaction
5,581
Bankgeschäft
5,236
Banking services
4,778
Zeit
4,621
Time
4,617
Service quality
4,173
Theorie
4,009
Theory
3,993
Deutschland
3,103
Germany
3,001
Brand management
2,596
Markenführung
2,596
Bank
2,563
Lieferantenmanagement
2,241
Supplier relationship management
2,241
Social Web
2,085
Social web
2,085
USA
2,009
United States
1,977
Marketingmanagement
1,942
Marketing management
1,905
Markenimage
1,902
Brand image
1,900
Electronic Commerce
1,790
E-commerce
1,708
Online-Marketing
1,610
Internet marketing
1,591
Customer integration
1,536
Kundenintegration
1,536
Kundenorientierung
1,521
Kundenwert
1,505
Customer value
1,473
Vertrauen
1,446
Confidence
1,439
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Undetermined
1,983
Free
665
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Article
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Graue Literatur
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Arbeitspapier
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Sammelwerk
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Fallstudie
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Aufsatzsammlung
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German
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Russian
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
18
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Roberts-Lombard, Mornay
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Bolton, Ruth N.
7
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Babakus, Emin
6
Bilgihan, Anil
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Centralʹnyj bank Rossijskoj Federacii
2
European Health Care Conference <2, 2011, Hamburg>
2
National Bureau of Economic Research
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erich-Schmidt-Verlag
1
Finansovyj Universitet
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
180
International journal of hospitality management
131
Journal of business research : JBR
108
The journal of services marketing
97
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
54
Services marketing quarterly
53
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
43
Journal of service management
38
Cogent business & management
35
The TQM journal : the international review of organizational improvement
34
The international journal of bank marketing : IJBM
33
Journal of service research
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
International journal of services and operations management
28
International journal of services and operations management : IJSOM
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
24
Marketing intelligence & planning
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services, economics and management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of productivity and quality management : IJPQM
20
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of quality & reliability management
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of Asian finance, economics and business : JAFEB
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of hospitality and tourism insights
16
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ECONIS (ZBW)
4,172
EconStor
1
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1
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
2
The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
3
Service quality dimensions of hybrid services
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 404-424
Persistent link: https://www.econbiz.de/10008662241
Saved in:
4
Customer loyalty and its determinants in a banking services environment
Filip, Alina
;
Anghel, Laurentiu-Dan
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
26
,
pp. 288-297
Persistent link: https://www.econbiz.de/10008666638
Saved in:
5
An integrated model of price, service quality, satisfaction and loyalty : an empirical research in the banking sector of Bosnia and Herzegovina
Činjarević, Merima
;
Tatić, Kasim
;
Avdić, Armin
- In:
Economic research
23
(
2010
)
4
,
pp. 142-161
Persistent link: https://www.econbiz.de/10008903507
Saved in:
6
Es ist Zeit für ein neues Selbstverständnis für Banken und Kunden
Kröner, Matthias
;
Kölsch, Martin
;
Zimmer, Yvonne
- In:
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in …
,
(pp. 143-155)
.
2010
Persistent link: https://www.econbiz.de/10008798878
Saved in:
7
Offline and online banking : where to draw the line when building trust in e-banking?
Yap, Kenneth B.
;
Wong, David H.
;
Loh, Claire
;
Bak, Randall
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
1
,
pp. 27-46
Persistent link: https://www.econbiz.de/10003940926
Saved in:
8
Toward understanding conflicts between customers and employees' perceptions and expectations : evidence of Iranian bank
Rostamy, Ali Asghar Anvary
- In:
Journal of business economics and management
10
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10003944131
Saved in:
9
De la qualité de service à la fidélité des clients : une investigation sur le secteur bancaire au Vietnam
Moulins, Jean-Louis
;
Phan, Kim Ngoc
;
Philippe, Jean
-
2012
Persistent link: https://www.econbiz.de/10009579886
Saved in:
10
Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M.
- In:
Journal of business economics and management
12
(
2011
)
2
,
pp. 278-300
Persistent link: https://www.econbiz.de/10009533070
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