Toward understanding conflicts between customers and employees' perceptions and expectations : evidence of Iranian bank
Ali Asghar Anvary Rostamy
| Year of publication: |
2009
|
|---|---|
| Authors: | Rostamy, Ali Asghar Anvary |
| Published in: |
Journal of business economics and management. - Vilnius : VTGU Press Technika, ISSN 1611-1699, ZDB-ID 2208925-1. - Vol. 10.2009, 3, p. 241-254
|
| Subject: | Bankgeschäft | Banking services | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Iran |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003944131