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Going public : the role of labor-management relations in delivering quality government services
Brock, Jonathan (contributor); Lipsky, David B. (contributor) - 2003 - 1. ed.
Persistent link: https://www.econbiz.de/10002048098
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Outsourcing von Personalfunktionen : eine Strategie zur Erhöhung der Dienstleistungsqualität?
Braun, Irene - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003816926
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Testing the criticality of HR-TQM factors in the Malaysian higher education context
Ali, Noor Azman; Fauziah Mahat; Zairi, Mohamed - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1177-1188
Persistent link: https://www.econbiz.de/10008824973
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Lean in healthcare from employees' perspectives
Drotz, Erik; Poksinska, Bozena - In: Journal of health organization and management 28 (2014) 2, pp. 177-195
Persistent link: https://www.econbiz.de/10010384597
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Determinants of quality and efficiency performance in service operations
Jayaram, Jayanth; Xu, Kefeng - In: International journal of operations & production … 36 (2016) 3, pp. 265-285
Persistent link: https://www.econbiz.de/10011558879
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Total quality management and human resources selection : a case study of the national teacher selection in Taiwan
Chao, Chih-Yang; Hsu, Hung-Ming; Hung, Fang-Chih; Lin, … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 157-172
Persistent link: https://www.econbiz.de/10010477244
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Developing and leveraging human capital resource to promote service quality : testing a theory of performance
Aryee, Samuel; Walumbwa, Fred O.; Seidu, Emmanuel Y. M.; … - In: Journal of management : JOM 42 (2016) 2, pp. 480-499
Persistent link: https://www.econbiz.de/10011449507
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Hochschulmanagement : betriebswirtschaftliche Aspekte der Hochschulsteuerung
Cordes, Jens (ed.); Roland, Folker (contributor);  … - 2001 - 1. Aufl.
Der Band präsentiert Beiträge zu den Themen Strategisches Management, Hochschulmarketing, Qualitätsmanagement, Personalmanagement und Instrumente des Hochschulmanagements. Die Autoren verdeutlichen die vielfältigen Interdependenzen zwischen den behandelten Bereichen und zeigen neue...
Persistent link: https://www.econbiz.de/10001576726