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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Lieferantenmanagement
50
Supplier relationship management
50
Kundenzufriedenheit
34
Customer satisfaction
33
Beziehungsmarketing
30
Relationship marketing
30
Corporate Social Responsibility
29
Corporate social responsibility
29
Nachhaltigkeit
26
Sustainability
26
Unternehmensethik
26
Business ethics
25
Confidence
23
Vertrauen
23
Nachhaltige Entwicklung
22
Sustainable development
22
B-to-B-Marketing
21
Business-to-business marketing
21
Environmental management
18
Norway
18
Norwegen
18
Schweden
18
Sweden
18
Umweltmanagement
18
Lieferkette
17
Supply chain
17
Südafrika
14
Selling
13
South Africa
13
Verkauf
13
Business network
12
KMU
12
SME
12
Service quality
12
Unternehmensnetzwerk
12
Canada
11
Arbeitszufriedenheit
10
Job satisfaction
10
Kanada
10
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Undetermined
5
Free
1
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Article
13
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12
Aufsatz in Zeitschrift
12
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English
13
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Svensson, Göran
13
Padin, Carmen
5
Svari, Sander
4
Otero-Neira, Carmen
3
Petzer, Daniel J.
3
Slåtten, Terje
3
Edvardsson, Bo
2
Magaña Carrillo, Irma
2
Corrada, Maria Santos
1
De Meyer-Heydenrych, Christine F.
1
DeMeyer, Christine F.
1
Ferro, Carlos
1
Høgevold, Nils
1
Meyer, Christine F. De
1
Mostert, Pierre
1
Sosa Varela, Juan Carlos
1
Sværi, Sander
1
Zietsman, Mariëtte Louise
1
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International journal of quality and service sciences
5
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Journal of business-to-business marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Managing service quality : MSQ ; an international journal
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
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ECONIS (ZBW)
12
OLC EcoSci
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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
3
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
4
Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran
;
Padin, Carmen
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
Saved in:
5
Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
Saved in:
6
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
7
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
8
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
9
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
10
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
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