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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
40
Konsumentenverhalten
38
Service quality
16
Dienstleistungssektor
15
Relationship marketing
15
Service industry
15
Beziehungsmarketing
14
Retail trade
14
Einzelhandel
13
Customer satisfaction
12
Transformative service research
12
Dienstleistung
10
Kundenzufriedenheit
10
Services
10
transformative service research
8
Attention restoration theory
6
Health care
6
China
5
Customer service
5
Discrimination
5
Gesundheitsversorgung
5
Kundenservice
5
Servicescape
5
Cancer
4
Commercial friendships
4
Einkaufszentrum
4
Homosexuality
4
Homosexualität
4
Krebskrankheit
4
Macau
4
Service design
4
Services marketing
4
Shopping center
4
USA
4
United States
4
Culture
3
Dienstleistungsmarketing
3
Digitization
3
Diskriminierung
3
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8
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1
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Article
13
Book / Working Paper
1
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English
14
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Ostrom, Amy L.
6
Rosenbaum, Mark S.
5
Rosenbaum, Mark
3
Iacobucci, Dawn
2
Mende, Martin
2
Otalora, Mauricio Losada
2
Anderson, Laurel
1
Azzari, Courtney Nations
1
Bitner, Mary Jo
1
Cadwallader, Susan
1
Contreras Ramirez, Germán
1
Doorn, Jenny van
1
Downey, Hilary
1
Field, Joy M.
1
Fotheringham, Darima
1
Friman, Margareta
1
Giraldo, Mario
1
Go Jefferies, Josephine
1
Grewal, Dhruv
1
Gustafsson, Anders
1
Huang, Ming-Hui
1
Hulland, John
1
Jarvis, Cheryl Burke
1
Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
1
Morgan, Felicia N.
1
Noble, Stephanie M.
1
Orejula, Augusto Rodríguez
1
Otterbring, Tobias
1
Paul, Justin
1
Petersen, J. Andrew
1
Ramírez, Germán Contreras
1
Russell-Bennett, Rebekah
1
Seger-Guttmann, Tali
1
Spanjol, Jelena
1
Subramony, Mahesh
1
Walsh, Gianfranco
1
Wong, IpKin Anthony
1
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Journal of retailing and consumer services
3
The journal of services marketing
3
Journal of service research
2
British journal of management : BJM
1
Health marketing quarterly
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Marketing intelligence & planning
1
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ECONIS (ZBW)
14
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1
Service branding
Ostrom, Amy L.
;
Iacobucci, Dawn
;
Morgan, Felicia N.
- In:
Kellogg on branding : the marketing faculty of the …
,
(pp. 186-200)
.
2005
Persistent link: https://www.econbiz.de/10003285391
Saved in:
2
Frontline employee motivation to participate in service innovation implementation
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10003980624
Saved in:
3
Retrospective: the effect of guarantees on consumers' evaluation of services
Ostrom, Amy L.
;
Iacobucci, Dawn
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 373-376
Persistent link: https://www.econbiz.de/10011615443
Saved in:
4
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
5
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
6
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
7
Value equity in event planning : a case study of Macau
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 403-417
Persistent link: https://www.econbiz.de/10008652225
Saved in:
8
The restorative potential of shopping malls
Rosenbaum, Mark S.
;
Otalora, Mauricio Losada
;
Ramírez, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011528600
Saved in:
9
Service nepotism in the marketplace?
Rosenbaum, Mark S.
;
Walsh, Gianfranco
- In:
British journal of management : BJM
23
(
2012
)
2
,
pp. 241-256
Persistent link: https://www.econbiz.de/10009564817
Saved in:
10
Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models
Paul, Justin
(
ed.
);
Rosenbaum, Mark
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012238483
Saved in:
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