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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
India
20
Indien
15
Relationship marketing
13
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
11
Cultural identity
9
Customer satisfaction
9
Kulturelle Identität
9
Kundenzufriedenheit
9
Interkulturelles Management
8
Service quality
8
Airline
6
Airline industry
6
Cross-cultural management
6
Fluggesellschaft
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Welt
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World
6
Air transport
5
Culture
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Dienstleistungssektor
5
Luftverkehr
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National culture
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Offshoring
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Privatkundengeschäft
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Service industry
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Viral marketing
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Virales Marketing
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Artificial intelligence
4
Künstliche Intelligenz
4
Nationalkultur
4
Neural networks
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Neuronale Netze
4
Outsourcing
4
Satisfaction
4
Social values
4
Soziale Werte
4
Auslandsverlagerung
3
Corporate culture
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Messner, Wolfgang
5
Shainesh, G.
3
Blazevic, Vera
1
Jiménez, Fernando R.
1
Komor, Marcin
1
Krishnamurthy, Anup
1
Praxmarer-Carus, Sandra
1
Schumann, Jan Hendrik
1
Shannon, Randall M.
1
Sharma, Anand K.
1
Srinivasan, V.
1
Stringfellow, Anne
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Wangenheim, Florian von
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Yang, Zhilin
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Journal of customer behaviour
2
Journal of air transport management
1
Journal of international marketing
1
Journal of travel and tourism marketing
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Services marketing quarterly
1
The journal of services marketing
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The service industries journal
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ECONIS (ZBW)
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1
Cultural biases in word-of-mouth recommendation : a twelve country study in the airline services industry
Messner, Wolfgang
- In:
Journal of customer behaviour
17
(
2018
)
4
,
pp. 279-305
Persistent link: https://www.econbiz.de/10012050901
Saved in:
2
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
3
Value or quality? : differences in airlines' customer satisfaction strategies across national markets
Messner, Wolfgang
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 205-235
Persistent link: https://www.econbiz.de/10012256939
Saved in:
4
Cross-cultural measurement of transaction-specific customer satisfaction in the services industry
Messner, Wolfgang
- In:
Journal of customer behaviour
15
(
2016
)
4
,
pp. 369-393
Persistent link: https://www.econbiz.de/10011655571
Saved in:
5
Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services
Krishnamurthy, Anup
;
Shainesh, G.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 662-675
Persistent link: https://www.econbiz.de/10011801652
Saved in:
8
The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang
- In:
Journal of air transport management
53
(
2016
),
pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
Saved in:
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