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~subject:"Dienstleistungsqualität"
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ECONIS (ZBW)
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Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
2
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
3
Multidimensional scale development and validation : university service quality (UNIQUAL)
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2565-2594
Persistent link: https://www.econbiz.de/10014446452
Saved in:
4
Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim
;
Liao, Ying Ying
;
Singh, Abhilasha
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
5/6
,
pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
Saved in:
5
A learning organization perspective of service quality operations in the IT industry
Soltani, Ebrahim
;
Chau, Vinh Sum
;
Liao, Ying Ying
- In:
Strategic change : SC ; briefings in entrepreneurial finance
21
(
2012
)
5/6
,
pp. 275-284
Persistent link: https://www.econbiz.de/10009625553
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6
A cultural theory perspective to service expectations in restaurants and food services
Liao, Yingying
;
Soltani, Ebrahim
;
Li, Fangrong
;
Ting, …
- In:
International journal of quality and service sciences
16
(
2024
)
2
,
pp. 167-198
Persistent link: https://www.econbiz.de/10015078173
Saved in:
7
Modeling the critical care pathway for cardiothoracic surgery
Bahou, Nicolas
;
Fenwick, Claire
;
Anderson, Gillian
; …
- In:
Health care management science
21
(
2018
)
2
,
pp. 192-203
Persistent link: https://www.econbiz.de/10011857918
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