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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistung
25
Beziehungsmarketing
17
Relationship marketing
16
Service quality
15
Consumer behaviour
14
Konsumentenverhalten
14
Marketing
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11
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10
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10
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10
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9
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8
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5
Kundenservice
5
Brand management
4
Innovation
4
transformative service research
4
Health care
3
Markenführung
3
Aufsatzsammlung
2
Brand
2
Connected services
2
Cue to quality
2
Customer retention
2
Forschung
2
Gesundheitsversorgung
2
Innovation adoption
2
Innovationsakzeptanz
2
Intelligent object
2
Interdisciplinary research
2
Interdisziplinäre Forschung
2
Kundenbindung
2
Markenartikel
2
Nachhaltige Entwicklung
2
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2
Research
2
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2
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English
13
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Bitner, Mary Jo
8
Ostrom, Amy L.
6
Brown, Stephen Walter
3
Brown, Stephen W.
2
Iacobucci, Dawn
2
Jarvis, Cheryl Burke
2
Mende, Martin
2
Zeithaml, Valarie A.
2
Anderson, Laurel
1
Azzari, Courtney Nations
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bowen, David E.
1
Cadwallader, Susan
1
Chase, Richard B.
1
Doorn, Jenny van
1
Downey, Hilary
1
Edvardsson, Bo
1
Field, Joy M.
1
Fisk, Raymond P.
1
Fotheringham, Darima
1
Gallan, Andrew
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Grönroos, Christian
1
Gustafsson, Anders
1
Huang, Ming-Hui
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Jarvis, Cheryl
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Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
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Meuter, Matthew L.
1
Morgan, Felicia N.
1
Noble, Stephanie M.
1
Parasuraman, A.
1
Petersen, J. Andrew
1
Schneider, Benjamin
1
Spanjol, Jelena
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Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Business horizons
1
Handbook of service science ; [Vol. 1]
1
Journal of service management
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Operations management : a strategic approach
1
The journal of services marketing
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ECONIS (ZBW)
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1
Frontline employee motivation to participate in service innovation implementation
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10003980624
Saved in:
2
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
3
Service branding
Ostrom, Amy L.
;
Iacobucci, Dawn
;
Morgan, Felicia N.
- In:
Kellogg on branding : the marketing faculty of the …
,
(pp. 186-200)
.
2005
Persistent link: https://www.econbiz.de/10003285391
Saved in:
4
Retrospective: the effect of guarantees on consumers' evaluation of services
Ostrom, Amy L.
;
Iacobucci, Dawn
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 373-376
Persistent link: https://www.econbiz.de/10011615443
Saved in:
5
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
8
Technology's impact on the gaps model of service quality
Bitner, Mary Jo
;
Zeithaml, Valarie A.
;
Gremler, Dwayne D.
-
2010
Persistent link: https://www.econbiz.de/10003968707
Saved in:
9
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
10
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
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