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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Women
21,558
Frauen
19,766
Theorie
10,260
Theory
10,069
Relationship marketing
9,305
Beziehungsmarketing
9,273
Weibliche Arbeitskräfte
8,577
Women workers
8,552
Brand management
7,724
Markenführung
7,683
USA
7,652
Frau
7,052
Brand image
6,816
Markenimage
6,777
United States
6,775
Deutschland
6,237
Iran
6,103
Customer satisfaction
5,821
Online-Handel
5,704
Online retailing
5,692
Kundenzufriedenheit
5,655
Germany
5,376
Altersgruppe
5,352
Gender
5,319
Age group
5,155
Social Web
5,016
Social web
5,013
Geschlecht
4,771
Online-Marketing
4,770
Internet marketing
4,753
India
4,572
Service quality
4,529
Indien
4,436
Brand
4,380
Markenartikel
4,371
Einzelhandel
4,236
Retail trade
4,189
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Women's Educational and Industrial Union (Boston, Mass.) / Dept. of Research
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Journal of retailing and consumer services
232
International journal of hospitality management
212
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
65
Services marketing quarterly
65
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
33
International journal of quality and service sciences
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of services and operations management
30
Journal of air transport management
29
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
International journal of quality & reliability management
23
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
International journal of business information systems : IJBIS
19
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,475
EconStor
4
OLC EcoSci
1
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Segmenting female consumers : high-involvement personal services
Milfelner, Borut
;
Vidergar Kikel, Tanja
;
Mumel, Damijan
; …
- In:
International journal of retail & distribution management
45
(
2017
)
5
,
pp. 485-497
Persistent link: https://www.econbiz.de/10011706968
Saved in:
2
Developing a scale to measure service quality : an exploratory study
Raajpoot, Nusser
;
Koh, Khoon
;
Jackson, Anita
- In:
International journal of arts management
12
(
2010
)
3
,
pp. 54-69
Persistent link: https://www.econbiz.de/10003985169
Saved in:
3
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
4
Luxury marketing : the influences of psychological and demographic characteristics on attitudes toward luxury restaurants
Lee, Jee Hye
;
Hwang, Johye
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 658-669
Persistent link: https://www.econbiz.de/10009130544
Saved in:
5
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
6
Seniors' attitudes to voicing complaints : a qualitative study
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of marketing management : MM
25
(
2009
)
9/10
,
pp. 987-1001
Persistent link: https://www.econbiz.de/10003902410
Saved in:
7
Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
Saved in:
8
Expected service quality of utility stores in Pakistan : qualitative investigation of older and younger generational cohorts
Kashif, Muhammad
;
Rehman, Mohsin Abdul
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10010469095
Saved in:
9
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
10
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
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