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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Taiwan
5
Customer satisfaction
4
Kundenzufriedenheit
4
Quality management
4
Qualitätsmanagement
4
Service quality
4
Consumer behaviour
3
Konsumentenverhalten
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Algebraic approach
2
Common cycle time
2
Discontinuous deliveries
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Einführung
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Failure in rework
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Health care
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Implementation
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Inter-firm cooperation
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Multi-item production
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Standard
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Unternehmenskooperation
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Airline
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Automobilzulieferindustrie
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Betriebliches Informationssystem
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Beziehungsmarketing
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Brand image
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Effectiveness analysis model
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Pai, Fan-Yun
3
Yeh, Tsu-Ming
2
Huang, Kai-I
1
Pai, Fan-yun
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Tang, Cheng-Yeh
1
Yang, Ching-chow
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Yang, King-jang
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Yeh, Tsu-ming
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of services and operations management
1
The service industries journal
1
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ECONIS (ZBW)
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Effects of clinical pathway implementation on medical quality and patient satisfaction
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Huang, Kai-I
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
Saved in:
2
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
3
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
4
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
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