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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,282
Beziehungsmarketing
25,608
Consumer behaviour
8,985
Konsumentenverhalten
8,952
Customer satisfaction
5,468
Kundenzufriedenheit
5,427
Service quality
3,949
Brand management
2,574
Markenführung
2,571
Deutschland
2,261
Theorie
2,228
Germany
2,223
Theory
2,223
Lieferantenmanagement
2,183
Supplier relationship management
2,182
Social Web
2,052
Social web
2,051
Brand image
1,892
Marketingmanagement
1,889
Markenimage
1,888
Marketing management
1,878
Electronic Commerce
1,704
E-commerce
1,654
Online-Marketing
1,596
Internet marketing
1,579
Kundenwert
1,485
Kundenintegration
1,467
Customer integration
1,466
Customer value
1,458
Vertrauen
1,389
Confidence
1,385
Einzelhandel
1,345
Retail trade
1,337
Brand
1,282
Markenartikel
1,269
Online-Handel
1,260
Online retailing
1,254
Customer service
1,148
Kundenservice
1,136
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Online availability
All
Undetermined
1,905
Free
611
Type of publication
All
Article
3,388
Book / Working Paper
550
Type of publication (narrower categories)
All
Article in journal
3,201
Aufsatz in Zeitschrift
3,201
Aufsatz im Buch
178
Book section
178
Hochschulschrift
94
Thesis
78
Graue Literatur
71
Non-commercial literature
71
Working Paper
45
Arbeitspapier
44
Collection of articles of several authors
29
Sammelwerk
29
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
Research Report
3
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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Language
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English
3,690
German
248
French
2
Italian
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
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Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
130
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
International journal of services, economics and management
20
Journal of service theory and practice
19
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of hospitality and tourism insights
16
Journal of marketing
16
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Source
All
ECONIS (ZBW)
3,927
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
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1
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
2
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
3
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
4
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
5
Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H.
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 68-83
Persistent link: https://www.econbiz.de/10010346089
Saved in:
6
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
7
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
8
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
9
Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
Saved in:
10
An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric
;
Fang, Wei-Ta
;
Lien, Ching-Yu
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
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