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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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High performance work systems for service quality : boundary conditions and influence processes
Hong, Ying
;
Jiang, Yuan
;
Liao, Hui
;
Sturman, Michael C.
- In:
Human resource management
56
(
2017
)
5
,
pp. 747-767
Persistent link: https://www.econbiz.de/10011762733
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2
Enhancing employee and organizational performance through coaching based on mystery shopper feedback : a quasi-experimental study
Latham, Gary P.
;
Ford, Robert C.
;
Tzabbar, Danny
- In:
Human resource management
51
(
2012
)
2
,
pp. 213-229
Persistent link: https://www.econbiz.de/10009545331
Saved in:
3
Enhancing customer self-efficacy in co-producing service experiences
Ford, Robert C.
;
Dickson, Duncan R.
- In:
Business horizons
55
(
2012
)
2
,
pp. 179-188
Persistent link: https://www.econbiz.de/10009522378
Saved in:
4
HR at your service : lessons from benchmark service organizations
Latham, Gary P.
;
Ford, Robert C.
-
2012
Persistent link: https://www.econbiz.de/10009544443
Saved in:
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