HR at your service : lessons from benchmark service organizations
Gary P. Latham and Robert C. Ford
| Year of publication: |
c 2012
|
|---|---|
| Authors: | Latham, Gary P. ; Ford, Robert C. |
| Publisher: |
Alexandria, Va. [u.a.] : Society for Human Resource Management [u.a.] |
| Subject: | Personalmanagement | Human Resource Management | Dienstleistungsqualität | Service quality | Personalverwaltung | Dienstleistung |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XI, 194 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Fallstudie ; Case study |
| Language: | English |
| Notes: | Includes bibliographical references and index Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders. Erscheinungsjahr in Vorlageform:c2012 |
| ISBN: | 978-1-58644-247-7 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009544443