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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Lieferantenmanagement
54
Supplier relationship management
54
Kundenzufriedenheit
35
Customer satisfaction
34
Beziehungsmarketing
30
Relationship marketing
30
Sustainability
30
Corporate Social Responsibility
29
Corporate social responsibility
29
Nachhaltigkeit
29
Unternehmensethik
26
Business ethics
25
Confidence
24
Nachhaltige Entwicklung
24
Sustainable development
24
Vertrauen
24
Lieferkette
23
Supply chain
23
B-to-B-Marketing
21
Business-to-business marketing
21
Norway
18
Norwegen
18
Schweden
18
Sweden
18
Environmental management
17
Umweltmanagement
17
Business network
15
Unternehmensnetzwerk
15
KMU
14
SME
14
Südafrika
14
Selling
13
Service quality
13
South Africa
13
Verkauf
13
Canada
11
Arbeitszufriedenheit
10
Bibliometrics
10
Bibliometrie
10
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5
Free
1
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Article
14
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13
Aufsatz in Zeitschrift
13
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English
14
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Svensson, Göran
13
Padin, Carmen
5
Svari, Sander
4
Otero-Neira, Carmen
3
Petzer, Daniel J.
3
Slåtten, Terje
3
Edvardsson, Bo
2
Magaña Carrillo, Irma
2
Corrada, Maria Santos
1
De Meyer-Heydenrych, Christine F.
1
DeMeyer, Christine F.
1
Ferro, Carlos
1
Høgevold, Nils
1
Kelly, Stephen
1
Meyer, Christine F. De
1
Mostert, Pierre
1
Ramsay, John
1
Sosa Varela, Juan Carlos
1
Sværi, Sander
1
Wagner, Beverly
1
Zietsman, Mariëtte Louise
1
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International journal of quality and service sciences
5
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of business-to-business marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Managing service quality : MSQ ; an international journal
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
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ECONIS (ZBW)
13
OLC EcoSci
1
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1
Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour
Ramsay, John
;
Wagner, Beverly
;
Kelly, Stephen
- In:
International journal of operations & production …
33
(
2013
)
10
,
pp. 1260-1282
Persistent link: https://www.econbiz.de/10010202240
Saved in:
2
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
3
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
4
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
5
Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran
;
Padin, Carmen
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
Saved in:
6
Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
Saved in:
7
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
8
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
9
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
10
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
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