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Interpretive structural modelling of website quality factors for repurchase intention in online context
Trivedi, Vibha; Trivedi, Ashish - In: International journal of electronic business 14 (2018) 4, pp. 309-325
Persistent link: https://www.econbiz.de/10012040478
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Consumer-to-consumer electronic commerce : an emerging stream of research
Jones, Kiku; Leonard, Lori N. K. - In: Consumer behavior, organizational development, and …, (pp. 1-17). 2009
Persistent link: https://www.econbiz.de/10003792564
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Online shopping experience in India : an examination of consumers world
Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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The effect of perceived security on consumers' intent to use : satisfaction and loyalty to m-commerce in China
Xu, Hongjiang - In: Journal of electronic commerce in organizations : the … 11 (2013) 4, pp. 37-51
Persistent link: https://www.econbiz.de/10010252890
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A consumer typology based on e-service quality and e-satisfaction
Bressolles, Grégory; Durieu, François; Senecal, Sylvain - In: Journal of retailing and consumer services 21 (2014) 6, pp. 889-896
Persistent link: https://www.econbiz.de/10010437000
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The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius; Senn, William D.; Peak, Daniel A.; … - In: Quality management journal : QMJ 28 (2021) 3, pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
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Consumer satisfaction on online services in Kosovo
Beqaj, Besim; Krasniqi, Arta; Beqaj, Valon - In: Zagreb international review of economics & business 22 (2019), pp. 39-53
Persistent link: https://www.econbiz.de/10012599067
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The effect of e-commerce service quality factors on customer satisfaction, purchase intention, and actual purchase in Uzbekistan
Lee, Veronika; Park, Seungwook; Lee, Donhee - In: Global business and finance review 27 (2022) 3, pp. 56-74
Purpose: The purpose of this study is to analyze the impact of characteristics of the service quality of e-commerce platforms on customer satisfaction and purchase intention. Design/methodology/approach: The proposed research model and a set of hypotheses were developed and tested using...
Persistent link: https://www.econbiz.de/10013280114
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Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102
Persistent link: https://www.econbiz.de/10012695828