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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
80,482
Konsumentenverhalten
80,323
Theorie
13,916
Theory
13,798
Relationship marketing
9,164
Beziehungsmarketing
9,157
Brand management
7,571
Markenführung
7,558
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6,699
Brand image
6,683
Marktmechanismus
6,335
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6,077
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5,693
Online-Handel
5,692
Customer satisfaction
5,585
Kundenzufriedenheit
5,567
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5,297
United States
5,123
Social Web
4,834
Social web
4,834
Online-Marketing
4,600
Internet marketing
4,579
Deutschland
4,507
Service quality
4,449
Markenartikel
4,367
Brand
4,358
Einzelhandel
4,337
Retail trade
4,263
Germany
4,196
Pricing strategy
4,046
Preismanagement
4,037
Verbraucherverhalten
3,924
Electronic Commerce
3,782
Experiment
3,750
E-commerce
3,642
Werbewirkung
3,640
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
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Lee, Seonjeong
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Centre for Economic Policy Research
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
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Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
211
Journal of business research : JBR
121
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
66
The service industries journal
65
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Journal of service management
34
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,437
EconStor
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1
Optimal price/lead-time menus for queues with customer choice : segmentation, pooling, and strategic delay
Afèche, Philipp
;
Pavlin, J. Michael
- In:
Management science : journal of the Institute for …
62
(
2016
)
8
,
pp. 2412-2436
Persistent link: https://www.econbiz.de/10011539548
Saved in:
2
Exploring the impact of hotel attributes and services on price and revenue : a hedonic
pricing
model approach with a focus on internal and external segmentation and repeat customer...
Vives, Aldric
;
Ostrovskaya, Liudmila
- In:
Tourism economics : the business and finance of tourism …
30
(
2024
)
4
,
pp. 813-843
Persistent link: https://www.econbiz.de/10014580952
Saved in:
3
Development of a multi-scale model for customer perceived value of electric vehicles
Miao, Rui
;
Xu, Fasheng
;
Zhang, Kai
;
Jiang, Zhibin
- In:
International journal of production research
52
(
2014
)
16
,
pp. 4820-4834
Persistent link: https://www.econbiz.de/10010401784
Saved in:
4
Searching for latent class segments in technological services
Rondan-Cataluña, Francisco Javier
;
Sanchez-Franco, …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 831-849
Persistent link: https://www.econbiz.de/10003992918
Saved in:
5
Measuring the importance of attributes in logistics research
Garver, Michael S.
;
Williams, Zachery
;
LeMay, Stephen A.
- In:
The international journal of logistics management
21
(
2010
)
1
,
pp. 22-44
Persistent link: https://www.econbiz.de/10003996704
Saved in:
6
Exploring the relationships between tourist perceptions and the service quality of B&Bs
Lin, Chin-feng
;
Shiu, Huei-jen
;
Wu, Meng-ying
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 585-598
Persistent link: https://www.econbiz.de/10009627534
Saved in:
7
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
8
An examination of attributes affecting consumers' perceptions of e-tailer quality
Sebastianelli, Rose
;
Tamimi, Nabil
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 268-283
Persistent link: https://www.econbiz.de/10010248373
Saved in:
9
The girlfriend getaway market : segmenting accommodation and service preferences
Khoo-Lattimore, Catheryn
;
Prayag, Girish
- In:
International journal of hospitality management
45
(
2015
),
pp. 99-108
Persistent link: https://www.econbiz.de/10010503884
Saved in:
10
Segmenting university graduates on the basis of perceived value, image and identification
Jiménez-Castillo, David
;
Sánchez-Fernández, Raquel
; …
- In:
International review on public and non-profit marketing
10
(
2013
)
3
,
pp. 235-252
Persistent link: https://www.econbiz.de/10010193209
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