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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistung
5,381
Services
4,627
Dienstleistungssektor
1,501
Service industry
1,379
services
1,371
Deutschland
1,113
Germany
991
Professional services
928
Innovation
815
Theorie
792
Freie Berufe
791
Theory
781
Service quality
659
Relationship marketing
473
Beziehungsmarketing
457
Innovationsmanagement
437
Unternehmensdienstleistung
423
Business services
418
Marketing
408
Innovation management
397
Consumer behaviour
385
Dienstleistungshandel
378
Management
376
Trade in services
375
Konsumentenverhalten
370
Services marketing
345
Dienstleistungsmanagement
340
Service management
336
Dienstleistungsmarketing
332
USA
326
United States
310
Customer satisfaction
296
Service innovation
291
Kundenzufriedenheit
269
Welt
245
World
242
Dienstleistungsinnovation
234
Industrie
231
EU-Staaten
224
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Undetermined
289
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76
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195
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6
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81
Thesis
65
Graue Literatur
34
Non-commercial literature
34
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22
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22
Arbeitspapier
18
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18
Collection of articles of several authors
16
Sammelwerk
16
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10
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8
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8
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6
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6
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5
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4
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4
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4
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4
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3
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3
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3
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3
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3
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3
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2
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2
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2
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1
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1
Fallstudiensammlung
1
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1
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1
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1
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1
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1
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1
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English
527
German
124
French
3
Finnish
1
Author
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Bruhn, Manfred
9
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Paluch, Stefanie
5
Wirtz, Jochen
5
Benkenstein, Martin
4
Gallan, Andrew S.
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
De Jager, Johan W.
3
Debo, Laurens G.
3
Falk, Tomas
3
Fisk, Raymond P.
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Kunz, Werner H.
3
Mende, Martin
3
Meran, Georg
3
Ostrom, Amy L.
3
Patterson, Paul G.
3
Pitardi, Valentina
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Schwarze, Reimund
3
Seppänen, Kaisa
3
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutscher Juristentag <68, 2010, Berlin>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
All
The journal of services marketing
30
Journal of service management
25
Journal of service research : JSR
20
The service industries journal
16
Services marketing quarterly
15
International journal of hospitality management
14
SpringerLink / Bücher
14
Journal of service research
13
Journal of retailing and consumer services
12
Gabler Edition Wissenschaft
8
Journal of business research : JBR
7
International journal of quality and service sciences
6
International journal of services and operations management
6
Service business
6
European review of service economics and management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of services technology and management
5
International journal of services, economics and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
International journal of contemporary hospitality management
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Faculty & research / Insead : working paper series
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of applied business and economic research
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
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Source
All
ECONIS (ZBW)
653
Showing
1
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10
of
653
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articles prioritized
date (newest first)
date (oldest first)
1
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional
services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
2
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
3
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
4
Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches Marketing am Beispiel Freier Berufe
Göbl, Martin
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
Saved in:
5
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification
services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
6
A contingency model of client repatronage in a financial auditing
services
context
Sarapaivanich, Naruanard
;
Patterson, Paul G.
- In:
Accounting research journal
29
(
2016
)
1
,
pp. 106-130
Persistent link: https://www.econbiz.de/10011607631
Saved in:
7
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
8
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
9
Revenue management of a professional
services
firm with quality revelation
Talluri, Kalyan T.
;
Tsoukalas, Angelos
- In:
Operations research
71
(
2023
)
4
,
pp. 1260-1276
Persistent link: https://www.econbiz.de/10014338179
Saved in:
10
Can minimum prices assure the quality of professional
services
?
Meran, Georg
;
Schwarze, Reimund
-
2007
-
Rev.
Persistent link: https://www.econbiz.de/10003485879
Saved in:
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