Similar Search Results

Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors

Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944

Persistent link: https://www.econbiz.de/10010125916

The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing

Baker, Melissa A.; Magnini, Vincent P. - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1510-1534

Persistent link: https://www.econbiz.de/10011613932

Tourist Customer Service Satisfaction : An Encounter Approach

Noe, Francis P - 2010 - 1st ed.

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books...

Persistent link: https://www.econbiz.de/10012686437

Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis

Capriello, Antonella; Mason, Peyton R.; Davis, Boyd; … - In: Journal of business research : JBR 66 (2013) 6, pp. 778-785

Persistent link: https://www.econbiz.de/10009740453

Applying a lifecycle perspective to explain tourism network development

Zehrer, Anita; Raich, Frieda - In: Advances in service network analysis, (pp. 103-125). 2012

Persistent link: https://www.econbiz.de/10009311428

Perceived destination image : an image model for a winter sports destination and its effect on intention to revisit

Hallmann, Kirstin; Zehrer, Anita; Müller, Sabine - In: Journal of travel research : a quarterly publication of … 54 (2015) 1, pp. 94-106

Persistent link: https://www.econbiz.de/10010474694

Services research in tourism : advocating the integration of the supplier side

Zehrer, Anita; Muskat, Birgit; Muskat, Matthias - In: Journal of vacation marketing : an international journal 20 (2014) 4, pp. 353-363

Persistent link: https://www.econbiz.de/10010421437

Applying a lifecycle perspective to explain tourism network development

Zehrer, Anita; Raich, Frieda - In: The service industries journal 30 (2010) 9/10, pp. 1683-1705

Persistent link: https://www.econbiz.de/10008661574

A systematic review of quality of student experience in higher education

Tan, Adrian Heng Tsai; Muskat, Birgit; Zehrer, Anita - In: International journal of quality and service sciences 8 (2016) 2, pp. 209-228

Persistent link: https://www.econbiz.de/10011587121