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~subject:"Dienstleistungsqualität"
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The impacts of e-service quali...
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Dienstleistungsqualität
Dienstleistungssektor
12
Service industry
12
Production management
11
Produktionswirtschaft
11
Services
11
Business process management
10
Dienstleistung
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Innovation
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Prozessmanagement
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Service quality
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Beziehungsmarketing
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Consumer behaviour
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Relationship marketing
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Theorie
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Theory
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Konsumentenverhalten
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Lieferkette
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Supply chain
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Welt
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World
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United Kingdom
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Customer service
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Vertriebsweg
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Forschung
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Großbritannien
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Innovationsmanagement
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Lieferantenmanagement
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Sousa, Rui
7
Voss, Christopher A.
3
Wünderlich, Nancy V.
2
Amorim, Marlene
1
Andreassen, Tor W.
1
Bone, Sterling
1
Bowen, David E.
1
De Keyser, Arne
1
Fombelle, Paul W.
1
Gregoire, Yany
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Gustafsson, Anders
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Kunz, Werner
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Larivière, Bart
1
Perks, Helen
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Rabinovich, Elliot
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Silveira, Giovani J. C. da
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Sirianni, Nancy J.
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Sodero, Anníbal C.
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Voorhees, Clay M.
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Walkowiak, Travis
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of business research : JBR
2
Decision sciences : DS
1
International journal of internet and enterprise management : IJIEM
1
International journal of quality & reliability management
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Journal of service management
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ECONIS (ZBW)
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1
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
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2
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
3
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
4
The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services
Sousa, Rui
- In:
International journal of quality & reliability management
29
(
2012
)
9
,
pp. 1019-1037
Persistent link: https://www.econbiz.de/10009667796
Saved in:
5
Special issue: Quality in multi-channel services employing virtual channels
Sousa, Rui
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003771483
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6
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
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7
Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui
;
Silveira, Giovani J. C. da
- In:
International journal of operations & production …
37
(
2017
)
4
,
pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
Saved in:
8
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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