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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Qualitätsmanagement
16,856
Performance measurement
15,233
Quality management
15,176
Performance-Messung
14,421
Unternehmenserfolg
3,294
Firm performance
3,265
Service quality
2,916
Theorie
2,718
Theory
2,691
Supply chain
2,059
Lieferkette
2,045
Deutschland
1,968
Germany
1,774
Product quality
1,638
Produktqualität
1,635
USA
1,520
Performance management
1,512
United States
1,435
Performance-Management
1,430
Prozessmanagement
1,425
Business process management
1,316
Manufacturing industries
1,239
Industrie
1,238
Strategisches Management
1,133
Standardisierung
1,125
Standardization
1,122
Balanced Scorecard
1,107
Balanced scorecard
1,084
Customer satisfaction
1,068
Kundenzufriedenheit
1,036
Strategic management
1,035
performance measurement
988
Investmentfonds
964
Investment Fund
953
Portfolio-Management
939
Innovation
938
Portfolio selection
937
Krankenhaus
910
Measurement
902
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Online availability
All
Undetermined
1,136
Free
467
Type of publication
All
Article
2,219
Book / Working Paper
666
Journal
9
Type of publication (narrower categories)
All
Article in journal
2,033
Aufsatz in Zeitschrift
2,033
Aufsatz im Buch
177
Book section
177
Hochschulschrift
141
Graue Literatur
125
Non-commercial literature
125
Thesis
120
Working Paper
71
Arbeitspapier
69
Collection of articles of several authors
50
Sammelwerk
50
Conference paper
39
Konferenzbeitrag
39
Bibliografie enthalten
33
Bibliography included
33
Case study
32
Fallstudie
32
Konferenzschrift
26
Aufsatzsammlung
24
Amtsdruckschrift
19
Government document
19
Conference proceedings
17
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Article
3
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Reprint
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
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Language
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English
2,531
German
369
Czech
1
French
1
Polish
1
Spanish
1
Author
All
Bruhn, Manfred
34
Shahin, Arash
18
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Ukko, Juhani
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Knechel, W. Robert
5
Melo, Fagner José Coutinho de melo
5
Park, Sang-June
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Zhang, Min
5
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Institution
All
Hochschulrektorenkonferenz
17
IGI Global
7
OECD
6
National Bureau of Economic Research
3
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
97
International journal of productivity and quality management : IJPQM
76
The TQM journal : the international review of organizational improvement
66
International journal of quality & reliability management
63
Quality management journal : QMJ
48
Total quality management & business excellence
44
International journal of services and operations management
38
International journal of quality and service sciences
35
International journal of hospitality management
30
The service industries journal
29
International journal of production research
25
Auditing : a journal of practice & theory
24
Benchmarking : an international journal ; BIJ
22
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
20
Journal of health organization and management
20
Journal of retailing and consumer services
20
International journal of contemporary hospitality management
19
Cogent business & management
16
International journal of production economics
16
Managing service quality : MSQ ; an international journal
16
Journal of air transport management
15
Journal of business research : JBR
15
Amfiteatru economic : an economic and business research periodical
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Service business
14
European research studies
13
Journal of hospitality marketing & management
13
Tourism management : research, policies, practice
13
European journal of operational research : EJOR
12
International journal of services and operations management : IJSOM
12
International journal of services, economics and management
12
The accounting review : a publication of the American Accounting Association
12
International journal of services and standards
11
Manufacturing & service operations management : M & SOM
11
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
11
The journal of services marketing
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
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Source
All
ECONIS (ZBW)
2,883
EconStor
7
OLC EcoSci
4
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1
A framework for fostering the quality of HEIs : data collection, evaluation, indication and validation
Al-Hemyari, Zuhair A.
;
Al-Sarmi, Abdullah M.
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 42-66
Persistent link: https://www.econbiz.de/10012648717
Saved in:
2
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
3
A framework to measure transit service quality areas to be managed
Barabino, Benedetto
;
Deiana, Eusebio
;
Mozzoni, Sara
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 390-415
Persistent link: https://www.econbiz.de/10011458755
Saved in:
4
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
5
Seehafenwettbewerb in Europa : eine empirische Analyse der Wettbewerbsdeterminanten am Beispiel ausgewählter Containerhäfen der Nordrange und im Mittelmeer
Ninnemann, Jan
-
2006
Persistent link: https://www.econbiz.de/10003355411
Saved in:
6
"This call may be monitored" : performance management for service quality
Adler, Seymour
;
Nelson, Miriam T.
- In:
Customer service delivery : research and best practices
,
(pp. 225-263)
.
2006
Persistent link: https://www.econbiz.de/10003336370
Saved in:
7
Service quality management applying the balanced scorecard : an exploratory study
Ratnasingam, Pauline
- In:
International journal of commerce and management
19
(
2009
)
2
,
pp. 127-136
Persistent link: https://www.econbiz.de/10003918753
Saved in:
8
Quantitative models for service quality strategy implementation
Su, Ying
;
Peng, Jie
;
Jin, Zhanming
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 163-187
Persistent link: https://www.econbiz.de/10003997669
Saved in:
9
Using data envolpment analysis to assess effectiveness of the processes at the university with performance indicators of quality
Ramón, Nuria
;
Ruiz, José L.
;
Sirvent, Inmaculada
- In:
International journal of operations and quantitative …
16
(
2010
)
1
,
pp. 87-103
Persistent link: https://www.econbiz.de/10003983624
Saved in:
10
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
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