A framework to measure transit service quality areas to be managed
Year of publication: |
2015
|
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Authors: | Barabino, Benedetto ; Deiana, Eusebio ; Mozzoni, Sara |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 16.2015, 4, p. 390-415
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Subject: | transit service quality | direct performance measures | secret shopper | EN 13816 | quality management | theoretical framework | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Messung | Measurement | Kundenzufriedenheit | Customer satisfaction |
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