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Customer perception of services based on the SERVQUAL dimensions : a study of Indian commercial banks
Bose, Sunny; Gupta, Nitin - In: Services marketing quarterly 34 (2013) 1, pp. 49-66
Persistent link: https://www.econbiz.de/10009726520
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Key drivers that impact the quality of education : a holistic approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Journal of advances in management research : JAMR 19 (2022) 3, pp. 488-510
Persistent link: https://www.econbiz.de/10013366584
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Prioritizing enablers for service quality in healthcare sector : a DEMATEL approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Journal of health organization and management 36 (2022) 5, pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
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Achieving education excellence through teacher-student duality : an analysis of NIRF scores
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Metamorphosis : a journal of management research 19 (2020) 2, pp. 79-93
Persistent link: https://www.econbiz.de/10013384379
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People quality measurement in service industry : a new approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Metamorphosis : a journal of management research 22 (2023) 1, pp. 55-72
Persistent link: https://www.econbiz.de/10014321075