Purpose. To determine whether the concept of "cost of quality" and the techniques used for its study in the industrial sector are also applicable to hospitals. Data sources. We undertook a systematic review of the literature published since 1992 (five electronic databases and a manual search)...

The exponential growth of services via personal informatics (PI) is making it increasingly important to cater to the quality expectations of end users. Quality of experience (QoE) becomes the guiding paradigm for managing quality provisioning and application design in PI. This study examines the...