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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Knowledge management
23,699
Wissensmanagement
22,969
Qualitätsmanagement
16,869
Quality management
15,189
Knowledge transfer
8,467
Wissenstransfer
8,371
Einführung
7,934
Fuzzy sets
5,797
Fuzzy-Set-Theorie
5,708
Performance management
4,928
Innovation
4,531
Implementation
4,522
Knowledge
4,438
Theorie
4,437
Theory
4,377
Wissen
4,279
Performance-Management
3,850
Learning organization
3,511
Lernende Organisation
3,511
Innovationsmanagement
3,470
Innovation management
3,300
Deutschland
3,213
Germany
2,867
Service quality
2,776
Unternehmenserfolg
2,433
Performance measurement
2,429
Firm performance
2,414
Performance-Messung
2,334
Supply chain
2,291
Lieferkette
2,270
USA
2,052
United States
1,913
Prozessmanagement
1,895
Strategisches Management
1,881
SME
1,830
KMU
1,813
Business process management
1,716
Strategic management
1,712
Product quality
1,642
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Online availability
All
Undetermined
1,104
Free
446
Type of publication
All
Article
2,110
Book / Working Paper
641
Journal
9
Type of publication (narrower categories)
All
Article in journal
1,938
Aufsatz in Zeitschrift
1,938
Aufsatz im Buch
162
Book section
162
Hochschulschrift
143
Thesis
122
Graue Literatur
114
Non-commercial literature
114
Working Paper
60
Arbeitspapier
59
Collection of articles of several authors
46
Sammelwerk
46
Conference paper
38
Konferenzbeitrag
38
Bibliografie enthalten
33
Bibliography included
33
Case study
32
Fallstudie
32
Konferenzschrift
25
Aufsatzsammlung
23
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Article
3
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
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English
2,405
German
361
Czech
1
French
1
Polish
1
Spanish
1
Author
All
Bruhn, Manfred
34
Shahin, Arash
17
Prybutok, Victor R.
12
McFadden, Kathleen L.
11
Rahman, Zillur
11
Talib, Faisal
11
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Dwivedi, Yogesh Kumar
6
Gowen, Charles, III.
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Eppler, Martin J.
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Lin, Wen-bao
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Ukko, Juhani
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
101
International journal of productivity and quality management : IJPQM
77
The TQM journal : the international review of organizational improvement
65
International journal of quality & reliability management
61
Quality management journal : QMJ
48
Total quality management & business excellence
46
International journal of quality and service sciences
32
International journal of services and operations management
32
International journal of hospitality management
25
International journal of production research
25
Health care management review : HCM review
22
Auditing : a journal of practice & theory
21
Journal of air transport management
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
20
Journal of health organization and management
20
The service industries journal
18
Journal of retailing and consumer services
17
International journal of business information systems : IJBIS
15
International journal of contemporary hospitality management
15
Journal of business research : JBR
15
Managing service quality : MSQ ; an international journal
15
Service business
15
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
European research studies
14
International journal of six sigma and competitive advantage : IJSSCA
14
International journal of production economics
13
International journal of services and operations management : IJSOM
13
International journal of services, economics and management
13
The accounting review : a publication of the American Accounting Association
12
European journal of operational research : EJOR
11
International journal of services and standards
11
Benchmarking : an international journal
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of hospitality marketing & management
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Business process management journal
9
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Source
All
ECONIS (ZBW)
2,750
EconStor
6
OLC EcoSci
4
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1
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
2
Integrating fuzzy analytical hierarchy process and data envelopment analysis for performance management in automobile repair shops
Parameshwaran, R.
;
Srinivasan, P. S. S.
;
Punniyamoorthy, M.
- In:
European journal of industrial engineering : EJIE
3
(
2009
)
4
,
pp. 450-467
Persistent link: https://www.econbiz.de/10003904444
Saved in:
3
An integrated approach for performance enhancement in automobile repair shops
Parameshwaran, R.
;
Srinivasan, P. S. S.
;
Punniyamoorthy, M.
- In:
International journal of business excellence
3
(
2010
)
1
,
pp. 77-104
Persistent link: https://www.econbiz.de/10009575534
Saved in:
4
Improving the quality of technology-based innovations selection : a quality function deployment approach for retailers
Migliano, Guiseppe
;
Pantano, Eleonora
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 351-372
Persistent link: https://www.econbiz.de/10011317268
Saved in:
5
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
Saved in:
6
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
7
Service quality assessment in liner shipping industry : an empirical study on Asian shipping case
Huang, Sheng Teng
;
Bulet, Emrah
;
Duru, Okan
- In:
International journal of shipping and transport …
7
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011405490
Saved in:
8
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Saved in:
9
Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector
Sharma, Mohita Gangwar
;
Kumar, Gopal
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 23-36
Persistent link: https://www.econbiz.de/10011603774
Saved in:
10
A comparative analysis of experts' judgment methods for patient safety
implementation
: FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
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