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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Business network
41
Supplier relationship management
41
Unternehmensnetzwerk
41
Lieferantenmanagement
40
Relationship marketing
34
Beziehungsmarketing
32
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Business-to-business marketing
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Strategic management
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Customer satisfaction
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Consumer behaviour
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Service quality
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Theory
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Gruber, Thorsten
10
Voss, Roediger
4
Reppel, Alexander E.
3
Szmigin, Isabelle
3
Abosag, Ibrahim
2
Forkmann, Sebastian
2
Henneberg, Stephan
2
Naudé, Peter
2
Reppel, Alexander
2
Abbasi, Faramarz
1
Alkire, Linda
1
Arsenovic, Jasenko
1
Brodowsky, Glen H.
1
Burton, Jamie
1
Chowdhury, Ilma Nur
1
De Keyser, Arne
1
Edvardsson, Bo
1
Fuß, Stefan
1
Gläser-Zikuda, Michaela
1
Kania, Nathalie
1
Kindström, Daniel
1
Kitshoff, Jan
1
Lowrie, Anthony
1
Löfgren, Martin
1
Najafi-Tavani, Saeed
1
Ramos, Carla
1
Robson, Matthew J.
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Tronvoll, Bård
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Journal of business research : JBR
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of marketing education : JME
1
Journal of marketing for higher education
1
Journal of marketing management : MM
1
Journal of service management
1
Journal of service research : JSR
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
Understanding the service infusion process as a business model reconfiguration
Forkmann, Sebastian
;
Ramos, Carla
;
Henneberg, Stephan
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 151-166
Persistent link: https://www.econbiz.de/10011672084
Saved in:
2
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
3
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
4
Understanding the characteristics of effective professors : the student's perspective
Gruber, Thorsten
;
Reppel, Alexander
;
Voss, Roediger
- In:
Journal of marketing for higher education
20
(
2010
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10008859430
Saved in:
5
Service quality in higher education : the role of student expectations
Voss, Roediger
;
Gruber, Thorsten
;
Szmigin, Isabelle
- In:
Journal of business research : JBR
60
(
2007
)
9
,
pp. 949-959
Persistent link: https://www.econbiz.de/10003539000
Saved in:
6
Examining student satisfaction with higher education services : using a new measurement tool
Gruber, Thorsten
;
Fuß, Stefan
;
Voss, Roediger
; …
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10008652342
Saved in:
7
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
8
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
9
Service recovery in higher education : does national culture play a role?
Gruber, Thorsten
;
Chowdhury, Ilma Nur
;
Reppel, Alexander E.
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1261-1293
Persistent link: https://www.econbiz.de/10009387528
Saved in:
10
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
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