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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
55
Konsumentenverhalten
52
Germany
34
Deutschland
29
Beziehungsmarketing
28
Relationship marketing
28
Corporate reputation
18
Customer satisfaction
18
Firmenimage
18
Social Web
17
Social web
17
Marketing
16
Kundenzufriedenheit
14
Electronic Commerce
12
Measurement
12
Messung
12
Service quality
11
United States
11
E-commerce
10
USA
10
Brand management
9
Cluster analysis
9
Market research
9
Marktforschung
9
Arbeitsverhalten
8
Customer service
8
Dienstleistungssektor
8
Emotion
8
Internet
8
Kundenservice
8
Markenführung
8
Service industry
8
Work behaviour
8
Arbeitskräfte
7
Complaint management
7
Job satisfaction
7
Marketing management
7
Marketingmanagement
7
Moderation
7
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1
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Article
11
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Aufsatz in Zeitschrift
11
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English
10
German
1
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Walsh, Gianfranco
11
Beatty, Sharon E.
3
Hennig-Thurau, Thorsten
3
Albrecht, Arne Keno
2
Brach, Simon
2
Groth, Markus
2
Bornemann, Daniel
1
Hassan, Louise
1
Holloway, Betsy Bugg
1
Klinner, Nicole S.
1
Koot, Christian
1
Linzmajer, Marc
1
Nguyen, Helena
1
Rosenbaum, Mark S.
1
Sassenberg, Kai
1
Schaarschmidt, Mario
1
Schäfers, Tobias
1
Shiu, Edward
1
Wagner, Tillmann
1
Wiedmann, Klaus-Peter
1
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British journal of management : BJM
2
Journal of service research
2
Psychology & marketing
2
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
11
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1
Der Einfluss von Dienstleistungsqualität auf Kundenzufriedenheit im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
2
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
3
A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon
;
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
; …
- In:
British journal of management : BJM
26
(
2015
)
2
,
pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
Saved in:
4
Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
Saved in:
5
Customer perceptions of discrimination in service deliveries : construction and validation of a measurement instrument
Klinner, Nicole S.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
Saved in:
6
Service nepotism in the marketplace?
Rosenbaum, Mark S.
;
Walsh, Gianfranco
- In:
British journal of management : BJM
23
(
2012
)
2
,
pp. 241-256
Persistent link: https://www.econbiz.de/10009564817
Saved in:
7
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
8
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
9
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
10
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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1
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