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An exploratory study of the impact of the capability maturity model on the organizational performance of Indian software firms
Padma, P.; Ganesh, L. S.; Rajendran, Chandrasekharan - In: Quality management journal : QMJ 15 (2008) 2, pp. 20-34
Persistent link: https://www.econbiz.de/10003783560
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Service quality and its impact on customer satisfaction in Indian hospitals : perspectives of patients and their attendants
Panchapakesan Padma; Rajendran, Chandrasekharan; … - In: Benchmarking : an international journal ; BIJ 17 (2010) 6, pp. 807-841
Persistent link: https://www.econbiz.de/10008779281
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Dimensions of service quality in tourism : an Indian perspective
Narayan, Bindu; Rajendran, Chandrasekharan; Sai, L. Prakash - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 61-89
Persistent link: https://www.econbiz.de/10003858994
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A conceptual framework of service quality in healthcare : perspectives of Indian patients and their attendants
Panchapakesan Padma; Rajendran, Chandrasekharan; Sai, … - In: Benchmarking : an international journal ; BIJ 16 (2009) 2, pp. 157-191
Persistent link: https://www.econbiz.de/10009525690
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430