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Social perspectives of e-contact center for loyalty building
Park, Jungkun; Chung, HoEun; Rutherford, Brian - In: Journal of business research : JBR 64 (2011) 1, pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
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The role of listening in e-contact center customer relationship management
Park, Jungkun; Chung, Te-Lin Doreen; Gunn, Frances; … - In: The journal of services marketing 29 (2015) 1, pp. 49-58
Persistent link: https://www.econbiz.de/10010531129
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Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung; Park, Jungkun - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
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Digital music services : consumer intention and adoption
Kwong, Sze Wan; Park, Jungkun - In: The service industries journal 28 (2008) 9/10, pp. 1461-1479
Persistent link: https://www.econbiz.de/10003802501
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Luxury hospitality services : editorial comment
Back, Ki-Joon; Park, Jungkun; LaTour, Kathy - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 4
Persistent link: https://www.econbiz.de/10012800181
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Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann; Park, Yun-na; Park, Jungkun - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 48-65
Persistent link: https://www.econbiz.de/10012800195
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The effect of interior color on customers' aesthetic perception, emotion, and behavior in the luxury service
Kim, Dongyoup; Hyun, Hyowon; Park, Jungkun - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305875
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Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik; Park, Jungkun; Hyun, Hyowon - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
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Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon; Hong, EunPyo; Ahn, Jiseon; Park, Jungkun - In: Journal of travel and tourism marketing 41 (2024) 1, pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
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Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364045